The problem might be the hearing volume. As far as I know, the only way to change it is in the middle of a call.
Here's what you should try...
1) Call someone.
2) Using the silver button on the left side of the phone, press the up arrow key a few times until the volume is all the way up. It will say "Hearing Volume".
3) During the call, go into the options menu and select the first option that will say "Whisper Mode On/Off". Select that and your problem should be fixed.
**** on my ***** and nipples :]
SOURCE: stuck on whisper mode
http://www.samsung.com/us/support/download/supportDown.do?group=mobilephones&type=mobilephones&subtype=att&model_nm=SGH-A707&mType=&dType=D&vType=R
This is the full manual and addresses a few issues you mentioned.
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