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1. Download driver from http://support.ricoh.com/bb/pub_e/dr_ut_e/0001153/0001153018/V3100/r29694en.exe
2.If that doesn't fix the issue immediately try http://support.ricoh.com/bb/pub_e/dr_ut_e/0001154/0001154861/V861/r30275en.exe
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