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It is a black and white document. There are blue lines, as if high lighted (which there are none on the doc) in various areas of the docIt is a black and white document. There are blue lines, as if high lighted (which there are none on the doc) in various areas of the doc
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Hi there,
As it sounds its a dirty scanning glass. Open the top of the scanner so that you can see the scanning glass.. If your standing in front of it you will see on the left hand side a strip of thinner glass.. Take a damp cloth (better cloth with spirits/surgical alcohol) and clean the both the small and the large scanning glass. These lines normally cause if the glass is dirty. Especially if your using the document Feeder. As a lot of time wet ink or typex or correction fluid gets stuck on glass which will cause these lines.
Hope it helps
Regards,
I am not familiar with the scanning software that you are using. But I am sure there must be a button after the scan completes that says save. Above save it should show the destination of where it is saving like My Pictures or my Documents for example. If it does have have a line like C: My Documents above the save button then to the right of that line you will see a small black triangle click on that and the line will drop down and you can select another destination to save your document.
I hope this helps you out if it does please click on Yes that I did try and help you. Thank you.
Clean the scanner strip glass. This is the thinner strip of glass that runs from front to back right next to the large glass. This glass is only used when scanning/copying using the document feeder. The line you are seeing is because something has become stuck to the glass so when the documents are fed over the strip of glass, the scanner reads the stationary spot of debris as a solid line. Clean the glass very well using a cloth and some glass cleaner. I have seen something get under the glass as well but this is very rare. Rest assured tho that the line is being caused by something on this strip of glass.
Good Luck and Thank You for using Fixya.
WheatlandServices
your not getting the cover closed all the way use the scanning software to make the scan go to the border of the paper onlt and then do a view print to be sure it is the correct size.
Try scanning a bigger document. Use a blank page big as the scan capacity and scan the blank page.
If for example you are using an a3 scanner, scan a blank A3 page.
When scanning blank page set resolution to an high value, so that you does not lose pixels.
Check scan result, and explore the whole document using zoom to see if the line is still present on the test scan of the blank page.
If there is still the line, then it is either a scanner dirty, probably inside glass, or a dafective sensor on CCD sensor array.
If there is no line, then the problem is usually depending on the software.
In that case uninstall the software and install it again.
If that is not enough to fix the problem, try uninstalling software, doing a system restore to a date before the problem started , and then installing software again.
If the line is horizontal , that is usually a loss of power on the high voltage to lamp. Try reinstalling software first, if that does not fix the problem , and line is horizontal, then it is fault mentioned above. Horizontal lines at the end of a document may also be caused by faulty scanner control board, or scanner going out of memory.
are you using the autofeeder to feed your documents?
if yes, open the top cover and clean both glasses (big and small).
and take the drum out, move the blue panel to clean up your drum.
after that should be working fine.
Have long experince with PixEdit program using Kodaks. PixEdit usually comes around it after a firmware upgrade on the scanner. Not sure about this specific model but at least OK on other models of Kodak.
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