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Obviously, the switch which controls the direction in which the motor turns the bit is either damaged or stuck. I believe I'd call B&D technical support. The fix may be something simple.
That would be Black and Decker, but what model. Generally forward and reverse are controlled by a switch near the trigger, so you can switch one-handed. You may have to repair or replace that switch, or buy a better drill. While lithium batteries are handy, the plug-in drills last so much longer than batteries, cost less, and often work better.
Above the trigger there is a black slide switch that will reverse the direction if its in the colckwise direction the richt side is pushed in if counter clockwise the left side is pushed in.
I am assuming the new switch was wired correctly, I would look for the pin or similar device that switches it from for/rev. If your switch has a post look at the slider and make sure not broke or your pin not put in rightt position. Let me know
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