Freezer not freezing food even at highest setting

When you are freezing something, set your freezer on its highest setting. However, if you are going to leave your freezer empty for a long time, you should change the setting to a lower one. Here's a great tip for ice cream: place a tub of ice cream in a ziplock bag before putting it in the freezer; it prevents freezer burn. You know when your ice cream gets so cold, it's hard to scoop out? Doing this stops that, it's keeps the ice cream just soft enough for easy scooping!

increase the thermostat to a more cooler one, ideally at -5 F

Try this... unplug...
take everything out and defrost the freezer
(go get a couple bags of ice and a big clean garbage can so you can keep the food cold)
you can defrost the freezer faster with a hair dryer
when you finish turn t'stat to high setting... put all food back in and dont overload and dont block any air vents (if they are located at top dont overlaod)
plugg in wait 24 hrs...
if you dont notice a difference let me know...

hope this was helpful

Try changing the defrost timer. 1-800-673-1262

Make sure the condenser fan is working.

Check the freezer back wall for snow or frost.If it's there you have a defrost problem.

Hi, Are you seeing ice or frost? Is frost building up on the freezer back wall? I can help you, just need to be clear.
Thanks
Vic

ice cream is always the last to freeze and a temp of minus -10 degrees is usually required to get it to get hard. if you put the ice cream in the door it will be especially tough to freeze. a good thermometor is a good investment as you can observe the temps. usually ten degrees or 20 degrees is what they run. yes they do cycle on and off as long as they hold temps thats good. the outside of the freezer gets warm because the hot compressed refrigerant is spread through piping near its surface giving up its heat of compression . setting the stat to max will freeze the ice cream eventually but utility bill suffers . good luck

Service:
http://mrappliance2.reachlocal.net/land/
http://www.sears.com/sr/service_order/so_productinfo.jsp
DIY repear and diagnosic help:
http://www.acmehowto.com/howto/appliance/freezer/freezer.php
http://www.repairclinic.com/0047_3.asp
http://www.fridgedoctor.com/

thius suggests the defrost system not working and the defrost drain blocked. take off the back panel inside the freezer, melt off excessive ice and free the drain at the bottom with hot water and patience