Scanning on rx 500

try to uninstall the driver then install it again
note:
1-after you uninstall make restart for computer.
2-don`t connect the scanner USB until the driver installer required this.

Disconnect the scanner from the computer. Uninstall driver software, shut down and restart the Comp. Reinstall the driver. (http://software.canon-europe.com/software/0036991.asp?model= ). connect the scanner and the system will report USB device plugged in. This should work.
S. Mohan. Chennai, India

hp released 2 patches for this . download the patch and install them.
get the patch from here

the drivers for the scanner might have been corrupted
you might have to uninstall the printer/scanner restart your computer then reinstall the printer/scanner and its drivers
click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you might see a yellow? ! question or eclamation mark or a red X this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options you can troubleshoot hope this helps

the drivers for the scanner might have been corrupted
you might have to uninstall the scanner restart your computer then reinstall your scanner
if your printer/scanner came with an installation disc the drivers could be on it
you might have to uninstall the printer/scanner restart your computer then reinstall the printer/scanner and its drivers
click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you might see a yellow?question mark this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options also have option to troubleshoot
lift the lid on your scanner lay the photo face down then select scan document/photo it will ask what format you want to scan it then it will ask where you want to save it browse select the file/folder where you want to save it (my pictures) most common
hope this helps

your scanner is ok.
But there is communication problem from computer to scanner .
For that
Check your usb cxable and usb port of computer working fine.
Try in another usb port.
If you have other port like parallel port then check it.
Check drivers of scanner are instaled proeprly.
Ig already installed then uninstall it and install again.
Also uninstall all usb drivers then restart the computer then it automatic install usb drivers .
you can uninstall usb drivers from computer with device manager.
Press windows key + Pause break key to see system proeprty then go to hardware then you see device manager then uninstall all usb drivers.

chk for the scanner drivers in the control panel..try uninstall and reinstalling them if you see them...then try scanning from the computer first to see if the drivers are installed.if it works make sure you have the s/w properly installed to scan to the computer..

Hi,

Scanner contains Unlock botton below it, just unlock it it will scan fine.

Vikrant

Hi Sir,
I have Acer Scan Prisa 640C Flatbed Scanner ,which is having parallel port. When I installed the driver ,start to scan ,the computer does not recognise the port ( Parallel Port ).
So please help to solve this problem step by step instruction.
My operating system is Windows XP Professional.
Computer is Intel P 4 --3000
Hdd 80 GB
DDR 512
Thank you.

Is the scanner not recognised or is it Not scanning?

Is the comp recognising the scanner? If not reinstall the driver. Run scandisk on the drive where the OS is installed. Try uninstall and reinstall.

Pls check if the scanner platten is moving, it could be a hardware problem.