At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
I have recently been getting a pop up when I try to print that says printer can't communicate with computer. I have done all of the suggested things it lists and nothing works. Please help. Also, I am very technologically challenged, so please explain in the simplest of terms! Thank you!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
can you check if you have the CD that came along with the Kodak Printer? You would need that to install the printer on your computer. Once thats done, you should be able to print the pics
Hope this helps
Thanks
Ranjit
I have seen that in most of the cases (with lexmark and dell printers)
it is fixed by reinstalling the printer software. Be sure that you
completely remove the older drivers using the cd or using add/remove
programs.
Hi ktvp Do you get any kind of window pop up when you try to print, like "the computer cannot communicate with the printer"?
My suggestion is the following. Reboot the computer when it comes up go to "control panel" and click on "printers", select your printer and click on properties and try to print a test page. If it prints, check your cable connection running from your printer to the computer, especially on the printer end.
Good luck Loringh PS please leave a rating if appropriate Thks
You've
mention, "you folowed instructions i.e. disconnect the cables. restart
computer etc. Did you try selecting the ports? Are you using a serial
connector or a USB connector? There is a printer port
on the PC, serial connector is needed , right click
on printer icon and go to properties and check ports if
LPT1 is selected. if not It should be checked. Try this.
and make sure the printer is on for the PC to communicate with
the printer. Try this. cheers.select the ports
When you got this message were you trying to scan?
What I want you to do is a copy. Doing a copy will generally not require you to be hooked to the PC.
Scanning and Printing all require communication from the printer to the computer. Failure in communication can either be something on the computer, something wrong with the cable or rarely something wrong with the printer.
I'm assuming you have done the following:
1. Power off your printer and your computer.
2. Unplugged the power from the printer
3. Unplugged the USB cable from both the printer and the computer.
4. Reconnect the USB cable to the printer and the computer.
5. Plug the power back into the printer and make sure the printer is on.
6. Turn on the computer.
Those are general troubleshooting steps that can be done for any communication problem.
If you have done all of those try this:
Press and hold down the Windows key on the keyboard, and then type the letter R. Type "devmgmt.msc" and then click OK on the Run dialog. Find the item Universal Serial Bus controller. Click the + sign next to the word Universal Serial Bus controller. Do you see USB Printing Support?
Yes: Right-click on USB Printing Support, and then click Properties. Does the Device status say “This device is working properly.”?
Yes: Have you tried uninstalling and reinstalling the software? No: Click the Troubleshoot button to try to resolve the problem. Does the Device status now say “This device is working properly.”? Yes: Try your print again (might need to restart) No: Might have a problem with your Printing Support
No:
Might have a problem with your Printing Support
Let me know - if you have a problem with your printing support you'd really need to contact your PC MFG for help - but you can always try uninstalling the USB Printing Support and reinstalling it (only if you have your disks that came with your printer).
no, a missing black cartridge is not the problem.
If other USB devices (do you have a usb mouse or camera) work on your HP, you must try the printer on another PC to test the printer is functional. Many outlet stores like Best Buy will allow you to bring in your printer to test it communicating.
×