Hello, I am sending a link to the driver page for you. Enter the serial number and follow the prompts to download an updated driver. This is likely a driver issue. I would try this before going back to factory defaults and start all over again. Download Drivers and Manuals Acer Official Site
I’m happy to help further over the phone at https://www.6ya.com/expert/adrienne_b03fb46fc6334991
SOURCE: Windows boot manager problem acer aspire 5920
Creating recovery discs After setting up the computer for the first time, be sure to create a set of recovery discs of the full factory image. the recovery discs are used to start up (boot) the computer and recover the operating system and software to factory settings in case of system instability or failure.
SOURCE: I need windows 7 driver to 7 Acer aspire 9500
Now there's an Update from Windows Update, it's listed in the optional Updates
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The laptop includes a partition for restoring to factory.
In the end, that is what we had to do.
The system backs ups we spent hours making on purchase never did work.
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