I have a Dell 922 Printer and was getting the message that the black ink cartridge was low. I purchased a new cartridge and installed as usual but continue to get the message. I have removed the cartridge several times to make sure the tape was removed and also done an alignment page. Still no black print. All other colors print fine. Any suggestions. Thanks.

Did you use a brandname ink cartridge - or is it a knock-off brand? If it is a brand name - then the cartridge is most likely defective. If it is a knock-off brand - some printers do not recognize the electronic in the cartridge and therefore don't see it as one being installed.

This may also help

Dell 922 AIO Black Ink Cartridge Missing Message

If you need further help, reach me via phone at https://www.6ya.com/expert/michael_e7c2c48c6e65f808

Did you already run the head cleaning cycle from the utility?

Unplug the printer from the wall. Noe remove the power brick from the printer for 60 seconds. This will reset any error message the printer is getting. Plug the printer back in.

Turn on the printer. Open up the printer and take out the black cartridge and reseat it. Do the same for the color cartridge. Now close the printer and it will print an alignment page. Any error messages?

If you still get the error message, then it's possible that the sensor in the Dell Series 5 ink cartridge is bad. If this is a new Dell Series 5 ink cartridge, then take it back to the place of purchase for a replacement or refund.

black = black side(left) color = color side(right)

photo cartridge = black side(left color = color side(right)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to purchase a Dell Series 5 ink cartridge with a bad sensor. Please take it back to the place of purchase for a replacement.



Rick

You need to carry out alignment to correct the left cartridge, go to the setup on the printer, under maintenance, you will see align cartridge,perform this exercise to align the black and color cartridge and see if it will still prompt this message.

Compliments and wish you best of luck

you get from dell 922 all in one software 'replace catridge' option use that option

Hi snascent,

It's possible that you may also need to replace the color ink cartridge. If this is not the case, then the message you're receiving could be due to any of a number of factors:

1) Make sure that you've removed the sticker and transparent tape from the new cartridge before installing it.
2) Make sure that the new cartridge is snapped in securely, and that the lid over it is snapped close.
3) Make sure that the black cartridge is on the left and the color one is on the right (silly as this may seem, it can actually cause problems).
4) If all of these are done and you still get the same message, you might try powering off and back on.
5) If it still doesn't recognize the ink, you might have a clogged print nozzle. To clean the print nozzles, click Start Menu > Programs > Dell Printers > Dell Photo AIO Printer 922 > Dell Printer Solution Center. On the "Maintenance" tab, click "Clean to fix horizontal streaks" - then click "Print."

I hope this helps you - please let me know if you still have problems, or if I can be of any other assistance.

Kind regards,
H2H

made sure you have removed the protection tape from new cartridge, next , did you clean out the contact brass with water

To get rid of the low ink warnings google the specific error message with 'ink refill' and look for 'engineers reset' or similar ..

NB. Dell printers (re-badged Lexmarks) are notorious for ink usage and high costs .. so my best recommendation would be to throw it away and purchase something else ..

Hmmm....that sounds to be an issue with the ink cartridges...

You might be using ink cartridges purchased other than Dell or Staples...since these are the two who sell Dell Ink.

If thats not true, then take out both the cartridges in the printer.

Lets isolate the issue

1. Try only Black cartridge on Color slot(right). If you get Install both ink cartridges error, then its an issue with the Black ink cartridges and if you get message that install Black ink cartridge then its an issue with the prrinter.

2. Now install only color cartridge on Black cartridges slot(left), If you get color cartridge missing then its an issue with the Black cartridges which you are using and if you get install both ink cartridges then its an issue with the black slot on printer.

3. If issue found to be with Black ink cartridge then wipe the Nozzles(bottom) of the ink cartridge with lint free cotton cloth from back to front 5-6 times.

4. Also try replacing the ink cartridges purchased only from Dell or from Staples. Purchased from somewhere else or refilled might not work.

5. If issue found to be with printer, then i would suggest you to purchase new printer then.

Hope this fix the issue

If the message appears on the printer screen then its a problem with the cartridge.
If you have already replaced the cartridge then it seems a problem with the sensor of the printer and the printer needs to be replaced.

However

If the message appears on the computer screen then reinstalling the software will solve the poblem for you.