Hello, this is Ava with Think Crucial.
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Remember to check the filter and look for blockages before re-starting.
You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
https://www.thinkcrucial.com/search?type=product&q=dyson
I hope this was helpful.
Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/
SOURCE: I have a Dyson model
If you have a voltage test meter, check to see if you any voltage at the charger. If you have no voltage at the charger after doing the check, you will need to replace the charger. I have a few of them go bad over time.
SOURCE: Removing the battery
The battery is located at the bottom of the handle. To release it, press and hold down the button on top of the battery case (it has 3 ridges on it). That releases a catch and you can then slide the battery out to the rear.
SOURCE: Dyson DC16 Handheld Vacuum Cleaner Manual
Yes! Go to www.dyson.com/support. Click on "using your dyson", then (next window) on "select your model", then (next window) on "select your model" again, then (next window) on "DC user guide". And there you are, you've got a copy of the user manual.
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Official advice and support for Dyson technology
SOURCE: I put a new battery
Hi there,
Sorry to hear you're having difficulties with your DC16. Although your cleaner will no longer be under its original 2 year warranty, the new motor assembly would be covered by a 12 month warranty if you purchased it directly from Dyson. As long as the cleaner has been used in accordance with the terms and conditions described in the manual, we should be able to replace this for you.
Alternatively, we could arrange to have the cleaner returned to us for further inspection.
In either case, please get in touch with us directly so we can discuss the issue further. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We look forward to hearing from you.
Kind regards,
Jack
Dyson Customer Service
SOURCE: I bought Dyson DC16 in
Your battery is losing voltage too quick. It has probably developed a
'memory'. Dyson claims that their handheld has the best suction out of
all the handhelds out there. In order to maintain that claim the circuit
board will shut off power to the motor when the voltage drops below
adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so
it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.
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