Http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=us&lc=en&dlc=en&product=3560280#N1027
go there, follow the steps and guides
Same fix should work for this printer
Perform one of these resets:
Reset the product
Follow these steps to reset the product.
If the partial reset resolves the issue, you do not need to continue.
Master Reset:
Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!
Thanks, Joe
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