I need to change our Auto Attendant message to remove the name of an employee that is no longer with us. I have tried Feature 983 but when I enter the recommended 120000 (we have 2 digit mailboxes) it says "INVALID PASSWORD" I've tried all of the options that have been mentioned (1020000, 0000, Operator, etc.) and nothing works. I get the same "INVALID PASSWORD" no matter what. How can I find out what the Password is or reset it?

The best thing to do at this point is to reset the admin. password.
To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000.

To reset your voice mail password, press feature 983 the screen should say log:
enter 120000 (default password)
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

Press feature 985
the vociemail DN is displayed, PRESS 9
Pswd: RESETSMPSWD (73738767793)
Reset Pswd? Press YES
Login will be changed to default (1020000 or 120000)

You must call your IT department - or whoever set up the phone. This phone does not have a built-in answering machine/voicemail. A seperate server is required... and password is set by whomever set it up originally.

Thanks!!

Have you tried:::
120000 1020000 10020000
if the above passwords dont work this would surely work try 2 6 6 3 4 4

to further enhance your knowings about the phone settings etc please see this link
http://www.phonserv.com/meridian_norstar_programming.htm

To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.
OR this below.

You will require the admin password to access the voice mail programming. If you don't know it or it has been lost, please contact a qualified installer in your area to have it reset. Passwords are not divulged in this forum.

Once you gave gained access to the admin mailbox. you can change the displayed name:
Press MBOX > ChNG > Enter the mailbox number >Press OK > if you need to reset the mailbox password press RESET > Press OK until the name is displayed and then using the keypad spell the new name (LAST,FIRST).

To chane the greeting: Log into the mailbox > Press ADMIN > 1 to change the spoken name > GREET to change the actual greeting. Again a password is required.

Again please contact a qualified installer in your area if you are having difficulty.
Below is the support link for Nortel.
http://www.telephonemagic.com/phone-support/phone-support.htm

Usually these devices come with a reset button but even the reset button most times dont reset the password. You are having these problems because someone has changed the default password to another password. It will be advisable to send the unit to the local distributorship as that is the best way you can get the system reset with the use of advanced programming software.
Hope this solution has been helpful?