If cannot boot into the system, a factory restore may be needed. This will restore your computer to an "out of the box" setting and erase all your data.
if you cannot even get into safe mode, recovering any data you might want can be difficult. Booting your system with a LIVE cd like HIren's boot cd, or a LINUX cd may work and allow you to backup your files, but I cannot guarantee this.
(since you mention this is a used laptop, it will be hard to tell if the restore partition is still on the hard drive)
After you have tried the backup options outlined above, restart your computer. Hold down the Ctrl and tap on F11. If the System recovery partition is still intact, your computer should start reloading windows again.
Be sure to do your windows updates and have a valid antivirus ready too!
221 views
Usually answered in minutes!
×