The JAM DUPLEX message appears if you remove a sheet of paper from
the face down output tray after only one side has printed.
The paper sizes you can use with the duplex printing function
are A4, Letter or Legal.
If the paper adjustment lever for duplex printing is not set
correctly for the paper size, paper jams may occur and the printing will
be out of position on the page.
Open the
back output tray.
Use both
hands to slowly pull the jammed paper out of the fuser unit.
Close
the back output tray.
If the paper jam cannot be cleared, go to the next step.
Pull the
duplex tray and paper tray out of the printer.
Pull the
jammed paper out of the printer
Put the
duplex tray and paper tray back in the printer.
Click solved and vote if problem is solved. Otherwise post again
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