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Hello Lynda,
this seems to be an error with the charging system of the scanner. As you stated the error occurs also with other battery. Just check if the scanner is in warranty and send it for repair.
It could work also with this error, but the charging will not work correctly. As the temperature error is safety measure which stops the charging until the status get changed.
There are three possibilities I can think of assuming this is not a brand new scanner:
1. The LS4278 is faulty - which given Symbols quality I would say it is normally not the case unless th scanner has been dropped or otherwise damaged.
2. The cradle is not charging the scanner. You may wish to try another cradle - one that you know is charging aother scanner. After a few minutes you should be able to see the laser.
3. The battery in the scanner either needs a recondition (see product reference guide), or needs replacement.
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