I need to change voice mail messages. There are two messages - one for lunch hour/night, the other is for day when all lines are busy and call goes to voice mail.

The title is not changeable, but you can use the Night2 as your lunch setting. Without knowing what type of system you have or type of voice mail auto attendant, your best bet is to call your vendor to get the information on how to change the recording used in Night2 setting. Where Night2 calls are directed will have an impact on it also.

If you are using an Active Voice product (typical w/ NEC) you need to change the hours of operation on the voice mail system. "Night Mode" only changes the ringing characteristics of the phone system and where calls ring, not the greetings that play on the voice mail. The voice mail plays a particular greeting (Day/Night/Holiday) based on the time of day specified in the schedule. The system administrator for the voice mail would have to make this change.

You can mess around in the Message Manager's mailbox and search for the custom greeting that contains the Lunch menu, but your Voice Mail installer should have left you specific instructions on how to change all greetings and custom service messages. As a minimum, you might give them a call and ask for a refresher in where those recordings reside in your voice mail system.

The Voice Mail be it a TVA or TVS, has a console program and password that will let you log into it and see where everything is located. The dealer should have provided instructions and passwords for administering the system.

Carl

For some reason I can't respond on the other thread that you posted.
What lights are on the voice mail card? There should be 3 on the lower edge of the card.

first set day and time... menu, mailboxes, set day/time, scroll to day, set, select, ok... then scroll to current time, set, dial pad four digits, 2 for am or 7 for pm, select save. now power on line 1 or 2 or both. phone is preprogrammed with 'hello, please leave a message after the tone.' to record your own use menu, mailboxes, select setup 1 or 2, then review/chng oga, then record new oga, then ok. record when screen changes, choose stop when you're done. shortcut: press and hold record, press and release mailbox line x, release when finished. you only record one line at a time, so you can have different messages on each line. even if it's the same, you must record each line. since you can only record one message the shortcut would be useful for an 'out to lunch, be back about 1-30' sort of message. then re-record a standard message when you get back from lunch. 'course, you really don't need an 'out to lunch' message, since people are accustomed to answering machines at any time of day. all the caller needs to know is that 'i can't get to the phone right now.' and they appreciate it when you keep it short.

the night mode message that is being used is the main phone's (phone with lowest Ext. number) night mode message that was customized through it's voice mail.go on the main phone and listen to its voice mail. (voice mail ext. usually 165)continue listening until you hear some options.select the voicemail management optionthen select the change personal greeting optionthen select the after hours greeting optionhope this helps!

Your system has 3 modes of operation, day, night, and lunch. Lunch doesn't have to be a specific time, and you could manually switch between the 3 modes. Most small customers don't even use NIGHT mode, except to control the voice mail system.

Full programming instructions are beyond the scope of the free forum, but in section 3.1 of the programming tool, you set the mode of the trunks for day/night/lunch. No matter what the status of the auto switching to day/night mode, you can still manually switch to lunch by dialing 782 from any phone, and manually switch back to day/night mode (780/781) to turn DISA mode on or off.

Now, you still can have different OGM's for day and night that will automatically work, and manually use the lunch to control the applicaion of DISA. Even if the receptionist steps away from the desk, you can go into 3.2 and turn on some delayed ringing, or anyone can put the system back in day or night mode.

Carl

Since you asked this question in a 76xx forum, you have a TDA phone system. A TDA has timers that set where unanswered phone calls route to, one of the ports being voice mail/auto attendant.

There is no "simple" explanation for setting auto attendant. Each installation is different. You first of all, have to know which phone system and voice mail you have, then, know how the AA was set up.

For example, in a TVA voice mail, the setup is visual. you log in via the console and drag icons to the screen that maps the call routing. Since you start with custom menu 1, it sets your custom greetings 1,2,3, etc. In a TVS, you build custom service menus by hand.

While phone intercept is straightforward, trunk (line) is not. The voice mail knows whether the call is coming from a phone or a trunk and each has to be defined. In the case of an extension, you already know it goes to a voice mailbox and plays the greetings established for that person. In the case of a trunk, it may be a different greeting for each trunk for day, night, lunch, and break. Those parameters are all set in the TDA and TVx both.

I hope your head hasn't spun around several times, but the best idea is to sit with your voice mail administrator and phone system installer and get the picture of how the system was designed. You should get specific instructions of how the system handles calls and how you change greetings. You need to get the passwords and instructions for mailboxes 998 (message manager) and 999 (system manager) and a location of all greetings.

If you're into learning, a copy of the manuals for the voice mail and the windows software (if TVA) should have been delivered to your site with the system. In addition, the PT Programming manual (PTPM) can be requested from your dealer and it will allow you to make changes to your TDA.
Spending 5-10 hours with the manual some time will give you a better idea how the systems work.

Also, a spare PC with USB ports and a network card could get you remote maintenance from your dealer and maybe get you free or reduced cost maintenance and changes.

I know this is probably not the answer you're looking for, but I hope it helps.

Carl

You have 4 different modes of calling available to be programmed: DAY NIGHT BREAK and LUNCH. Your installer has to set up the ICD groups, but you can create a LUNCH group which looks like the day mode but rings all phones. The codes are accessed by dialing on the intercom *780x where 0 is day 1 is night 2 is lunch and 3 is break.

You may use the NIGHT mode in the daytime, but if you have voice mail, it will play the night greeting instead of a day greeting.

Carl

You are asking about changing you voice mail and phone system settings. Your phone can work on several different Panasonic phone systems and you could have different voice mail systems as well.

 

The phone KX-T7633 has only a user guide that covers the basic features of the phone itself. You need a programming and installation manual for your phone system AND your voice mail. They are not the same part and have different manuals.

 

So, your first step is to find out the model number of your phone system and voice mail system.