GE (PSS26MSRSS) Side by Side Refrigerator Logo
Posted on Jul 31, 2010
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Water dispenser does not work - GE (PSS26MSRSS) Side by Side Refrigerator

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  • GE Master 1,606 Answers
  • Posted on Jul 31, 2010
Anonymous
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Joined: Jul 06, 2009
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At the bottom of the freezer door ( remove the kick plate ) , there will be a water line . Follow this line , about 6 " to a connector . Push in on the white ring and pull out the line , at the same time . Activate the water dispensor pad and see if water flows from the line under the refrig . If it does , then the line in the door is frozen . Either raise the freezer temp for several days , so the line in the door will thaw , or , I have heard using an air tank will blow the ice out of the line in the door . If no water comes from the line under the refrig , while activating the pad , then replace the water valve , behind the refrig , the piece the wall water line connects to on the refrig .

  • Anonymous Jul 31, 2010

    If the line is frozen in the door , GE has a heater , pt.# WR49X10173 , to keep this from happening again . Also , turning on the dispensor light for several hours , has been known to thaw the frozen area .

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If the water dispenser is not working on your refrigerator, the issue could be a frozen water supply tube located in the door. Although this may be a tricky problem to locate, the first thing to do is find a connection point in the tube. After this has been found, attempt to blow air through the tube. If the air flows freely through the tube, it is not frozen and this is not the issue. If it does not, the tube is frozen and needs to be removed to thaw out. As it thaws, attempt to ascertain why it froze and correct the positioning of the tubing to prevent the issue from occurring again in the future.
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Hello Hans;


My name is Peter. I am a retired field service refrigeration technician.

There could be several areas that would effect your water dispenser not working:

1.) When you depress the water dispenser do you hear a 'Click'? If not you have a bad water dispenser contact switch.
I would send you a diagram but I do not have your model number.

2.) In the lower back of your fresh food section is your water dispenser water tank. At times this can freeze near the freezer section. Look in the lower corner of the freezer & your fresh food section for ice build-up.

3.) You could have a bad water filter. This does happen often. Remove the water filter and test you water dispenser.

4.) Do you have water leaking out of the bottom of your dispenser door? If so you have a split in the tubing in your water dispenser door.

5.) Is your ice maker working? Often the water valve to your refrigerator becomes plugged up and you do not get sufficient water pressure 60 PSI to operate your water dispenser solenoid valve.
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If the ice dispenser is not functioning at all the most likely cause is going to be the dispenser control board. The dispenser control board governs the major portion of the systematic functions of the dispenser and is less likely to be the issue if only certain components are malfunctioning. If the dispenser control board is at fault, it will need to be replaced.
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If the ice dispenser is not working on your refrigerator, the issue could be a frozen water supply tube located in the door. Although this may be a tricky problem to locate, the first thing to do is find a connection point in the tube. After this has been found, attempt to blow air through the tube. If the air flows freely through the tube, it is not frozen and this is not the issue. If it does not, the tube is frozen and needs to be removed to thaw out. As it thaws, attempt to ascertain why it froze and correct the positioning of the tubing to prevent the issue from occurring again in the future.
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  1. Door switch
If the refrigerator ice dispenser is not working, the functionality of the door switch can be inspected. This switch is responsible for turning on the light in the freezer and simultaneously turning off the ice dispenser when the freezer door is opened. If this switch malfunctions, it will show no continuity on the ohm meter and will require replacement.
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  1. Dispenser control board
If the water dispenser is not functioning at all the most likely cause is going to be the dispenser control board. The dispenser control board governs the major portion of the systematic functions of the dispenser and is less likely to be the issue if only certain components are malfunctioning. If the dispenser control board is at fault, it will need to be replaced.
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If the water dispenser on your refrigerator is not working properly, one of the first things to consider as an issue is the water pressure to your appliance. The water dispenser cannot properly function with a psi less than 20. If psi is appropriate, proceed to replace the water inlet valve to correct the issue. You may also be dealing with low household water pressure. This low flow can be examined by using a water pressure test gauge. Once the household water pressure is resolved, you can double check your refrigerator connection to ensure it is now flowing properly and that the water dispenser is functioning.
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If the water dispenser is not working on your refrigerator, the issue could be a frozen water supply tube located in the door. Although this may be a tricky problem to locate, the first thing to do is find a connection point in the tube. After this has been found, attempt to blow air through the tube. If the air flows freely through the tube, it is not frozen and this is not the issue. If it does not, the tube is frozen and needs to be removed to thaw out. As it thaws, attempt to ascertain why it froze and correct the positioning of the tubing to prevent the issue from occurring again in the future.
  1. Dispenser switch
If the refrigerator water dispenser is not working properly you could be dealing with a defective dispenser switch. Activated by the dispenser actuator, the switches are responsible for numerous actions including ice cube disbursement, type of ice, and water controls. The switch can be tested using an ohm meter and should be replaced if it does not reveal continuity.
  1. Water filter
If your water dispenser's flow is running slow check to ensure that your water filter is not clogged. If after checking you determine that the filter is clogged, simply replace the filter. Filters should be replaced every six months to ensure clean drinking water.
  1. Door switch
If the refrigerator water dispenser is not working, the functionality of the door switch can be inspected. This switch is responsible for turning on the light in the freezer and simultaneously turning off the water dispenser when the freezer door is opened. If this switch malfunctions, it will show no continuity on the ohm meter and will require replacement. Appliance Repair Help Troubleshooting and Appliance Parts
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If the water dispenser is not functioning at all the most likely cause is going to be the dispenser control board. The dispenser control board governs the major portion of the systematic functions of the dispenser and is less likely to be the issue if only certain components are malfunctioning. If the dispenser control board is at fault, it will need to be replaced.
  1. Water inlet valve & low water pressure from house supply
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If the water dispenser is not working on your refrigerator, the issue could be a frozen water supply tube located in the door. Although this may be a tricky problem to locate, the first thing to do is find a connection point in the tube. After this has been found, attempt to blow air through the tube. If the air flows freely through the tube, it is not frozen and this is not the issue. If it does not, the tube is frozen and needs to be removed to thaw out. As it thaws, attempt to ascertain why it froze and correct the positioning of the tubing to prevent the issue from occurring again in the future.
  1. Dispenser switch
If the refrigerator water dispenser is not working properly you could be dealing with a defective dispenser switch. Activated by the dispenser actuator, the switches are responsible for numerous actions including ice cube disbursement, type of ice, and water controls. The switch can be tested using an ohm meter and should be replaced if it does not reveal continuity.
  1. Water filter
If your water dispenser's flow is running slow check to ensure that your water filter is not clogged. If after checking you determine that the filter is clogged, simply replace the filter. Filters should be replaced every six months to ensure clean drinking water.
  1. Door switch
If the refrigerator water dispenser is not working, the functionality of the door switch can be inspected. This switch is responsible for turning on the light in the freezer and simultaneously turning off the water dispenser when the freezer door is opened. If this switch malfunctions, it will show no continuity on the ohm meter and will require replacement. Refrigerator Repair Help Troubleshooting and Parts
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7e01ac4c-8b0f-4ccb-b317-32b79ee54705.jpg
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There should be a water filter inside the water lines to the water spout. This filter could be clogged, or the water lines themselves may still be somewhat frozen and not allowing flow to the dispenser itself.
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Your water line could be frozen in the door. You can disconnect the line under the unit before it goes into the door at the bottom hinge. Push the dispenser button and see if it comes out there. If it does leave the door open till it thaws
disconnect the line to the water dispenser at the water inlet valve on the back where the water supply comes in and try the dispenser. if you hear the valve work but water doesn't come out, the valve is bad. If you don't hear the valve, the dispenser switch is bad.

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