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Clean the roller and separation pad in the paper pick up area. Use a rag w/ soap(just a little w/ hot water or use SANDED PAPER and gently do circular move to GIVETHE RUBBERA STRONGGER GRIP or replace it.
check if the LINE is connected in the RIGHT JACK (LINE), not in the TEL jack. Check the panel or display if it is in (FAX OR AUTO) if the mod is in TEL it won't receive.
Use the fax setup wizard from the HP toolbox , when it asks if you have an answering machine connected to the fax line say yes. Or setup a distinctive ring from you phone company and set the fax machine to answer double rings only. Use fax setup wizard to do this as well.
Was the fax plugged into another telephone line? Maybe a power surge?
My solution would be to reconfigure the fax from scratch to learn the ring pattern.
From the Manual:
Step 1-Teach the HP Fax the ring pattern
The HP Fax will learn the ring pattern when you call it from another telephone or fax machine.
1. Be ready to call the fax machine. 2. Press Menu repeatedly until BASIC FAX displays and press OK. 3. Use LEFT ARROW - RIGHT ARROW BUTTONS to scroll through the options until DRPD Mode displays and press OK. Call this fax from another fax machine... Waiting Ring... will display. 4. Call the HP Fax.
DRPD OK will display when the pattern has been learned and the HP Fax will return to Ready mode.
Step 2-Set up distinctive ring (DRPD) answer mode
Once you have activated distinctive ring, it becomes one of the answering modes you can select by pressing the Mode/Contrast button.
Press Mode/Contrast repeatedly until DRPD Mode appears in the display.
• In Ready mode, DRPD appears in the right hand corner of the display. • Now, the HP Fax will manage calls and faxes as if it were set to AUTO mode (AUTO mode on page 28)
TIP: Distinctive ring must be set up again if you reassign your fax number or connect the machine to another telephone line. Once set up again (that is, the fax machine has learned the ring pattern and the answering mode is correctly set), you should test the fax machine by calling the fax number and another number on the same line. The machine should respond appropriately to a call placed to the fax number with fax tones, and to a normal telephone call with the expected ring pattern.
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