HP J3680 Officejet shows scanner error, will not copy or fax

stepsto sending fax, can not find book

Hello,

Here is a link for this printer's main support page that has links for the manual and much more.

HP J3680 Support

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Install software
Make sure all cables plugged: phone cable, USB cable to computer

Send fax from computer:
- print your document to printer HP .... FAX

Send "traditional" fax:
- put your document into scanner input
- type phone number on HP Officejet keyboard
- push button "Send"

If your HP Officejet if connected to phone line, it reseiving faxes automatically.

Hope this helps

Hi,

Please click here to download and install the full-feature software driver and then try scanning. Make sure that the USB cable is disconnected before installing.

Regards
Riztech

Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.

Error Code: 402


Definition

During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions

• Remove any pass-through devices from the phone line, and then try the fax again.
• Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
• Try to send the fax at a different time when telephone line conditions have improved.

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go under print manager

Hi,
This solution is for "older" R-series All-in-One's but it may be your solution as well. You may be experiencing a situation in AllN1's called "SCANNER SYSTEM FAILURE" where the scanner bulb may be weaker than it appears by naked sight and doesn't meet system power requirements to "pass" as good to go and thereby is passing to the printer a failure condition. In the R-Series AllN1's the ultimate solution was a bulb replacement. Which surprisingly is not as intimidating as it may sound if you might want to tackle the problem on a do it yourself basis. I can give you more details if you would like. I think you can respond to this Solution; I am new to this forum. If you can not respond directly my email address is [email protected].

your printer is dead and is uneconomical to repair. sorry

is your printer is copying from scanner