HP LaserJet 4700 Printer Logo
Posted on Jul 14, 2010
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When printer is turned on it reads 256MB and that is it. No menu buttons or anything else will work. Never get ready light.

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Duane Wong

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  • HP Master 6,826 Answers
  • Posted on Jul 14, 2010
Duane Wong
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Joined: Jun 20, 2010
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First, try to unplug and wait 30 sec. then replug the printer into the wall to try to reset it. Then, read below to see if there is a solution if the '256mb' display problem persists. Control panel display is blank No display message Cause Solution The printer’s on/off button is in the standby position. Verify that the printer is on. Fans might run while the printer is in standby mode (off). The printer’s memory DIMMs are defective or installed incorrectly. Verify that the printer’s memory DIMMs are correctly installed and are not defective. The power cord is not firmly plugged into both the printer and the power receptacle. Turn off the printer and then disconnect and reconnect the power cord. Turn the printer back on. The line voltage is incorrect for the printer power configuration. Connect the printer to a proper voltage source, as specified on the Power Rating Label on the back of the printer. The power cord is damaged or excessively worn. Replace the power cord. The power source receptacle is not working correctly. Connect the printer to a different power receptacle. Printer is on, but nothing prints Cause Solution The printer’s Ready indicator light is not lit. Press STOP to return the printer to the Ready state.

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  1. Enter the printer's Configuration Menu. To do this:
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  3. Open the front cover
  4. Press and hold the Continue () button.
  5. With the front cover open and the Continue button pressed down, power on the printer.
  6. Hold the Continue button until all the lights cycle.
  7. When just the Error light (!) is displayed, close the front cover. The top four lights of the operator panel should come on, indicating that the printer is in configuration mode.
  8. Print the Configuration Settings page. To do this:
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  9. Reset the photoconductor page count as follows:
  10. Press and release the Cancel button () to move sequentially from one menu item to another. NOTE: If you get lost, you can press and hold the Cancel button to jump to home state (top four lights on).
  11. Press and release the Cancel button until the Toner Low () light is the only light left on.
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  13. Then release the button. When the Toner Low light is once again the only light left on, the photoconductor page count should be reset to zero.
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  16. Check the photoconductor reading on the menu settings page. To do this:
  17. Look for a section labeled Cartridge Information and locate the word Photoconductor under that heading.
  18. Confirm that the photoconductor level reading is OK or close to 100%.
  19. If the photoconductor reading is low, try printing 10 - 20 pages.
  20. Print the menu settings page(s) again. Confirm that the photoconductor level reading is OK or close to 100%.
  21. If the photoconductor reading is still low, refer to the Configuration Settings page you printed in Step 2.
  22. Confirm that Reset Photoconductor Counter is listed on the page.
    Also confirm that the light sequence for the photoconductor counter is the Toner Low light.
    • If the light sequence is correct, try repeating this entire procedure again from the beginning to reset the counter once more.
    • If a different light sequence is listed for the photoconductor counter, repeat the procedure but this time, instead of stopping at the Toner Low light (Step 3.2), press the Cancel button until the operator panel shows the light sequence that corresponds to the one listed on the Configuration Settings page. Continue with the remainder of the procedure as before to reset the counter again.
  23. If the photoconductor reading is still low after the page reset procedure has been performed twice, the printer may require service.
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A solution:
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How do I replace the photoconductor where is the menu button to reset PC CNT appears after it is replaced?

Power the printer on and get it to the Ready state. With the printer on and in the Ready state, open the front cover.
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Release the Cancel button and close the door. The photoconductor count should now be reset.
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If the reading is low, try printing 10 - 20 pages. Print the menu settings page(s) again.
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Good luck, Gerrit Jan
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The message "Print Unable 32" or "Machine Error 32" will appear on the LCD display if paper or labels are stuck inside the printer or drum unit.
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This will also appear if there is either a mechanical issue or just a problem with a sensor possibly software.
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1) The way to resolve this issue is to make sure there is no paper in between the rollers or on top of the print heads (if applicable).

2) If there is no paper the you will need to hard reset the printer which will restore to manufacuter settings and reset software.

Hold down the Menu botton while plugging in the power cable. The display should read "Maintenance." let go of the menu button and then punch in 91. The display should read "Param Init." The unit will beep once. Then type 99. The unit will exit maintenance mode.

This only works for maybe 30% of the time.
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3) If this does not work then : Refer to Manufacturer or return the item.

IF PRINTER DOES NOT HAVE A MENU BUTTON:

1)Turn the printer power switch OFF. Check that the front cover is closed.

2)Turn the printer power switch ON while holding down the GO button until the Toner, Drum and Paper LEDS are lit.
3)Release the GO button. All LEDs will be off.
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I have just bought a new photoconducter unit and put it in the printer. Instructions talk about select, return buttons, menu buttons and exit buttons. My printer does not seem to have this. It only has the...

  1. Enter the printer's Configuration Menu. To do this:
  2. Turn off the printer.
  3. Open the front cover, as shown below.


    pattlnk_1122005_2111-enus20330_openfrontcover_e230_en_us.gif

  4. Press and hold the Continue (pattlnk_1122005_1857-enus20682_continuebuttonicon_e230_en_us.gif) button.
  5. With the front cover open and the Continue button pressed down, power on the printer.
  6. Hold the Continue button until all the lights cycle.
  7. When just the Error light (!) is displayed, close the front cover. The top four lights of the operator panel should come on, indicating that the printer is in configuration mode.
  8. Print the Configuration Settings page. To do this:
    • Press and hold the Continue (pattlnk_1122005_1857-enus20682_continuebuttonicon_e230_en_us.gif) button until all of the lights flash. This page lists the functions within the Configuration Menu. The functions are the non·indented items listed along the left edge of the page (along the bottom as printed from printer). They are also unshaded.

      Save this page for possible later use.
  9. Reset the photoconductor page count as follows:
  10. Press and release the Cancel button (pattlnk_1122005_1917-enus20682_cancelbuttonicon_e230_en_us.gif) to move sequentially from one menu item to another. NOTE: If you get lost, you can press and hold the Cancel button to jump to home state (top four lights on).
  11. Press and release the Cancel button until the Toner Low (pattlnk_1122005_215-enus20682_tonerlowbuttonicon_e230_en_us.gif) light is the only light left on.
  12. Press and hold the Continue button until all of the lights flash.
  13. Then release the button. When the Toner Low light is once again the only light left on, the photoconductor page count should be reset to zero.
  14. Return the printer to normal mode. To do this:
    • Power it off for five seconds and then turn it back on.
  15. Print a menu settings page. To do this:
    • When the Ready (pattlnk_1122005_218-enus20682_readylighticon_e230_en_us.gif) light is on, press the Continue button once. The Ready light will begin flashing and one or two pages will print out.
  16. Check the photoconductor reading on the menu settings page. To do this:
  17. Look for a section labeled Cartridge Information and locate the word Photoconductor under that heading.
  18. Confirm that the photoconductor level reading is OK or close to 100%.
  19. If the photoconductor reading is low, try printing 10 - 20 pages.
  20. Print the menu settings page(s) again. Confirm that the photoconductor level reading is OK or close to 100%.
  21. If the photoconductor reading is still low, refer to the Configuration Settings page you printed in Step 2.
  22. Confirm that Reset Photoconductor Counter is listed on the page.
    Also confirm that the light sequence for the photoconductor counter is the Toner Low light.
    • If the light sequence is correct, try repeating this entire procedure again from the beginning to reset the counter once more.
    • If a different light sequence is listed for the photoconductor counter, repeat the procedure but this time, instead of stopping at the Toner Low light (Step 3.2), press the Cancel button until the operator panel shows the light sequence that corresponds to the one listed on the Configuration Settings page. Continue with the remainder of the procedure as before to reset the counter again.
  23. If the photoconductor reading is still low after the page reset procedure has been performed twice, the printer may require service.
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1. Turn off the printer.
2. Press and hold Checkmark and Right Arrow buttons.
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4. Release the buttons when 'Performing Self Test' displays.
The message CONFIG MENU displays on top line of operator panel.
5. Scroll down and select 'Reset PC Cnt.'
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Ibm infoprint reseter

Here is a procedure I would like you to do to reset the light:

1-Power the printer on and get it to the Ready state (i.e. the light on the operator panel is on)
2-With the printer on and in the Ready state, open the front cover
3-Press and hold the Cancel button until all of the lights begin flashing up and down.
4-Release the Cancel button and close the door. The photoconductor count should now be reset

To confirm that the photoconductor page count has been reset, it is recommended that you print a
menu settings page and check the photoconductor level. Do the following:

1.With the printer at the Ready status, press the Continue button once. The Ready
light will begin flashing and one or two pages will print out.
2. Look for a section labeled Cartridge Information and locate the word Photoconductor
under this heading.
3. Confirm that the photoconductor level reading is either OK or close to 100%.
4. If the reading is low, try printing 10 - 20 pages.
5. Print the menu settings page(s) again.
6. Confirm that the photoconductor level reading is OK or close to 100%.
7. If the photoconductor reading is still low, there is a second, more detailed, procedure you
can perform to reset the count.
8. If the reading is still low after both procedures have been attempted, the printer may require service
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