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Weiser has a one year warranty against electronic malfunction and a lifetime warranty against mechanical and finish problems. Yours sounds like a mechanical problem.
You can review their warranty and contact them for further assistance from this link:
For your unusual problem I suggest that you call Weiser Lock during business hours at one of these numbers: For assistance call 1-800-343-9652 USA 1-800-501-9471 CANADA
There is only a one year warranty on the electronics and the maker (Stanley-Black and Decker) will not sell the electronic parts separately. Check the installation manual for a reset procedure - basically the lock might be "forgetting" it's programming. Another possibility is that it's trying to move the bolt and can't. Be sure the bolt moves freely.
If the electronics have failed and it's out of warranty, there are other brands that are key-compatible with Kwikset. Weiser locks can also be keyed to be compatible with Kwikset. You'll still have the same problem if the electronics breaks though. The main difference is that other brands don't move the bolt with battery power, they just enable it to be moved by hand.
It sounds like you have a mechanical bind going on. If you cannot correct it and feel that you have a defect within the lock, contact Weiser Lock-mechanical defects are lifetime-warrantied.
Weiser has a one year warranty against electronic problems and a
lifetime warranty for mechanical and finish problems with their locks.
Contact them from this link:
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