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Posted on Jul 07, 2010
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I need to reset my password because someone has hacked my hotmail address and is sending out phishing letters in my name. I don't remember the answer to my secret question, and I don't have an alternative email address (until now). How do I go about?

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  • Expert 59 Answers
  • Posted on Jul 07, 2010
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0helpful
1answer

Need to change email password

Which email account ?
Sometimes a Hotmail user needs to reset his of her password.
This may be due to a computer hacking or simply forgetting the password.

Any Hotmail user can reset a password in a few simple steps.

1
Go to the website, https://account.live.com/ResetPassword.aspx
2
Enter your e-mail address and the letters that appear in the picture. Click "Continue."

3
Choose Option 1 to use your secret question to reset your password.
Choose Option 2 to have instructions e-mailed to you at a different e-mail address.
4
Answer the secret question and insert a new password, if you choose Option 1. Follow the link provided in your alternative e-mail to insert a new password, if you choose Option 2.
0helpful
3answers

Hello, someone hacked my password on hotmail. I don't know how to create a new password to be able to get back my messages on hotmail. Can you help me please ?You can answer me on the adress : [email protected]

Hi there! :) if you can't log in to your hotmail account you need to do this steps :)
Click your email link in Hotmail. Click on the words "Forgot Password" found under the sign on link. On the next page, there are two ways to reset your lost password, "Verify Information and Reset Password Online" or "Send Reset Instructions to my Email Address".
2.Answer the questions on the next page. This is the information you provided to Hotmail when you signed up for your account. Enter your country, state and zip code and the answer to your secret question.
3.Choose a new password. Make sure this is something you can remember but is hard for someone else to guess.
4.Ask Hotmail to send the password reset information to your email if you do not remember the answers to the secret question. An email will arrive at the alternate email address you provided during registration.
5.Open the email and click on the link. Follow the instructions to change your password.
6.Confirm your new Hotmail password by signing into your Hotmail account. Save your new password in a safe place
hope it works :)
1helpful
1answer

My hotmail account has apparently been hacked, so microsoft blocked it.i tried to unblock it by verifying some of the account info but i didn't remember all of the info so nothing happened.

This sounds fishy from the start. How would Microsoft know if someone hacked your email account? As far as I know, MS don't go around detecting hacked accounts and closing them down.
Secondly, what info were you verifying, where and to whom?
Sounds like you might have accidentally given all your personal details to a phishing scam email pretending to be from MS.
If you still have time, go to the hotmail website and click I cannot get access to my account and try to use the zecondary email address to retrieve your password. Failing that, you can maybe answer the secret question you setup.
1helpful
1answer

I got the password you sent, now it's telling me I'm using the wrong email address. I only have one and it's the one I've had a long time - can't understand this.

if you have forgotten your name of a certain account they must have a utility for forgotten passwords and account names which can send you an email containing both user name and password
if they do not have this facility you might have to open another account
remembering to make a log of your user name and password

Hotmail they have a forgotten password link but you must have another email adress to send your forgotten password to
just open up another email acc at hotmail/live.com eg: [email protected]
in the right hand corner on the hotmail homepage you should see help center down in the bottom right hand corner tab click on that another page will open you should see another help center click on that again another page will open with account , calender , contacts, essentials ..........click on the account tab another page will open with if you have forgotten your password or are having trouble signing in yet another page will open get help with your password problem or signing in click on it you should see something like I forgot my password I know my password but am having trouble signing in I think someone else is using my hotmail account if you click forgot my password a reset your password option will open up with a reset your password with tab which requires your live id
Example: [email protected] and a few characters/letters you have to type in click next you will have options to tick click in the first send me an email hope this helps

0helpful
1answer

I want to know my password my email is [email protected]

essaye ca http://www.softrads.com/modules/wfdownloads/singlefile.php?cid=1&lid=16 or else this:
If you think someone has changed your evil caring passwords or you do not remember your answer to the secret question, write to [email protected] and follow this procedure:
Here is the standard procedure for submitting your application:

You explain your problem in detail and then:

If you think an unauthorized person has accessed your account and changed your password, secret question and your response or information from your profile, please provide the requested information.

* Name
* Username (Account problematic)
* Date of birth (day / month / year)
* Country / region
* State / Dept / Prov.
* Postal Code
* Approximate date of your last login
* Approximate date of account opening
* List of all old passwords you used with this account and that! remember
* List all of your files that you remember
* Name of your ISP. If you access your account from a non-personal computer (for example, from a school or workplace), indicate the name of the corresponding organization.



Once this information reaches us, we can reset your password and send it via email to the address from which you sent us your request.

Hotmail can easily know who logs into this account and now back up its warning to ISPs where the latter, closing the access ...


"If you have not already, you should add another email address (if you have one) to your Hotmail profile. So you can use the reset password email to reset your Hotmail password.
To add or edit your e-mail alternative

* Go to Passport Member Services: memberservices.passport.net

0helpful
1answer

Having problem with getting hotmail passing my name & password

Hi, Resetting password in Hotmail is a little tricky. Here are the steps that you can do:
  • Go to the Windows Live Hotmail Reset password page
  • Type the Email address that you want to reset
  • Carefully type the captcha characters on the box
  • Click next or continue
  • Answer the account information and answer the secret question.
  • Click continue.
  • (IT would be advisable to change your password periodically to avoid issues with the password.)
  • If Hotmail still log you into your account automatically and you want to change your (forgotten) password, click Send yourself a password reset e-mail message. and click Send Message.
  • If you have provided an alternate email (try creating a temporary alternate email address to retrieve the email to reset your password) for your Windows Live Hotmail account, you can also send the password reset email to that address. Choose Send yourself a password reset e-mail message. and click Send
  • IT will ask some information about your location (in case your out of the country) and update the secret question and secret answer. and continue.
  • now you should be able to enter a new password, confirm the new password and continue then done.
Some of the options vary in location. Hope this tips will help you log in again. Cheers!!

3helpful
3answers
0helpful
1answer

Someone hacked into my hotmail account and now I can't get into it bc it won't accept my password. I have tried reseting my password but they will not accept the answer to my secret question. The question...

only Microsoft and answer this, call them and ask?
they owned hotmail for many years now.

only they can fix this....
next time?
use a very long complex password
then nobody can ever hack it.
like
1r1z9!H&xlptdb

see?
then wright it down, for sure.

or use the 1s letter of a long poem.
then write it down
or this story repeats
if you google this, its like 1billion hits.
yeah.
you are in same boat.
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