Date and time on my new watch do not change

Send it back to times for warranty repair.

https://www.google.com/search?q=Indiglo

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Main cause would be that the date gear teeth have been stripped. This is done by setting the date whilst the hands are trying to change the date themselves (between 10pm and 2am). Always adjust the date with the hands around 6.0clock. You will need to return your watch to where you bought it for repair I'm afraid.

Return for warranty repair. They have a 5 year warranty. Your instruction book has details and address to send it in. Send a copy of your receipt also.

When you pull the stem out all the way (two clicks) it should set the time. Pulling the stem out one click you noticed sets the date, you turn it one way for the date and in the same postion you turn it the other way for the day. For some reason on some watches the day will stick, if that still happens you will need to turn the hands around and around until you get to the right day, then keeping in mind the 12 hour interval you are in... set the date and time. If the day still does not change then you need to return the watch if its new or send it to timex! Caution: when sending a watch to Timex sometimes they send back a different watch without asking so if its sentimental do NOT send it to Timex!! Hope this helps! have a great day!

most of the time with watches, there are two "pulls" on the stem to set the date and the time. normally, when you pull it out all the way, that's the setting for the time. so i think you've pulled it all the way out. try pushing it back in, then give the stem a soft pull. you'll feel about halfway, it stops a little bit. that should be the setting for the date.
i hope this helps

Hello bzgoodsbl,
When I encounter a product such as your
Timex 5E681... Knowing absolutely nothing
about modern TIMEX or ...
But being an ACCOMPLISHED amateur horologist
(clock, watch, licensed radioman and admirer of John Harrison)...
https://en.wikipedia.org/wiki/John_Harrison

>> I looked your "IRONMAN" up...
- inexpensive (Amazon)
- Very Popular 4/5 STARs
- Easy to read instructions
Just my own observation here:
Before I would hand any TIMEPIECE I ever
cared about... over to some PIZZA-FACED
**** at the corner **** store...
I would seriously consider spending a few dollarson some WATHMAKERS tools and opening
the device myself...
As soon as AN UNAUTHORIZED person opens
your "IRONMAN" the warranty is VOID.
Just know your options.
NEW = Send it back (do it now).
https://www.timex.com/returns-exchanges.html

It is easier to just answer the question (escapement): Here is the solution:

Citizen will do the software update for free, but you will need to send it in. Call 1-800-321-1023 ext. 4345. I spoke with Claudia. They will send you an e-mail that your respond to with this info: Name, address, phone, e-mail. They will then send you a pre-paid airbill to send in your watch and return it to you when updated. It is free and will take less than 10 days.

Thomas

Try AWCI.com for someone in your area. I recommend a good watchmaker even for a cell replacement, they will usually clean the case and band, do a consumption check, a min run voltage test and a water resistance test and new seals to keep watch fresh.

you're not supposed to change the time at certain times if it is an automatic. I think any time after 8pm and before 4am (but check your manual). Apparently it messes up the mechanism. Maybe that's the issue?

Pushing all the buttons at the same time you resets the digital functions. You'll have to reset the time and date, but it will all work again. I don't know why the watch freezes up, but pushing all the buttons at least resets it. I like my watch and this quirk is an annoyance, but it's livable after finding this solution.