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You can download this PDF instructional manual for the Evenflo Discovery car seat: https://www.google.co.il/url?sa=t&rct=j&q=&esrc=s&source=web&cd=8&cad=rja&ved=0CHUQFjAH&url=https%3A%2F%2Fplweb.evenflo.com%2FShowDocument.aspx%3FManualID%3D583&ei=A8UtUbW5AY_Z4QSCjoDoCA&usg=AFQjCNFj1O1EuRQVLmKwgOLTJsL6yoeOTQ&bvm=bv.42965579,d.bGE You can also read this article on how to adjust the harness straps on an Evenflo car carrier: http://www.ehow.com/how_6391052_adjust-evenflo-car-carrier-straps.html
You can download this PDF instructional manual for the Evenflo Discovery
car seat:
https://www.google.co.il/url?sa=t&rct=j&q=&esrc=s&source=web&cd=8&cad=rja&ved=0CHUQFjAH&url=https%3A%2F%2Fplweb.evenflo.com%2FShowDocument.aspx%3FManualID%3D583&ei=A8UtUbW5AY_Z4QSCjoDoCA&usg=AFQjCNFj1O1EuRQVLmKwgOLTJsL6yoeOTQ&bvm=bv.42965579,d.bGE You
can also read this article on how to adjust the harness straps on an
Evenflo car carrier:
http://www.ehow.com/how_6391052_adjust-evenflo-car-carrier-straps.html
you need to turn the car seat over and on the very bottom there are two gold rectangle-shaped clips holding the straps. You can pop these out and feed them through the hole....not like other car seats where the straps unattach up at the shoulder end.
You're trying to unattach the straps from the wrong end....flip the car seat over and on the very bottom there is a little gold clip that pops out and you can push through the hole.
There's no way to fix it and Evenflo will not refund it if you're outside of warranty. We had the same problem. I think they need to be held accountable for a faulty product and stand behind it.
1) There are harness anchors (metal clips) located on the bottom of the seat. Push these up through the slot to the front of the seat on both sides. To do this, you will need to pull them toward you, and then turn the anchors to fit through the slots.
2) You should be able to remove the bottoms of the straps at this point. Remove them, then pull the tops of the straps through the slots. (You will need to remove the buckles during this process.)
3) Slide the straps through the slot you need for the correct harness height.
4) Replace the buckles in the correct positions.
5) Replace the bottoms of the straps into the harness anchors.
6) Push the harness anchors through the padding and back into the bottom of the seat. Clip into place.
Try this link for evenflo discovery FAQ's;
https://plweb.evenflo.com/faqs.aspx?catid=22&subcatid=114
If you get no luck from that, then their customer support contact details are accessible at the bottom of the page.
on this link;
http://www.evenflo.com/Home/tabid/36/Default.aspx
They have installation videos etc for your seat.
Hope this helps :)
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