A new unformatted blank hard drive needs to be initialized in the disk manager before it can be partitioned and formatted. Right click on "My Computer", select "Manage" then "Disk Management" locate the hard drive from the list and right click on it, then select "initialize hard disk" From there you can partion and format the drive.
Connect the external storage
Click Start
Right-mouse click My Computer
Click Manage
Click Storage
Click Disk Management
Check to see if there is a "healthy" partition covering the disk-space of the external storage device.
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