The mini USB port on the bottom of the unit will no longer make a connection with any charger (car charger, wall charger, or computer base). The green light does not come on, the unit does not charge. I believe it is a loose connection somewhere inside the TomTom, but I don't know how to take it apart or address this problem. TomTom is no help, as if a unit is out of warranty, they will not repair it (even if you pay). Insane.
Hello,
its a good idea to dismantle the gps. You can check the link below as it directs you on how to dismantle your gps. Though the link is for Tom-Tom GO 910, but it the same dismantling procedure. The link also provides pictures that would be very helpful.
http://www.unc.edu/~bmoc/tomtom/Tomtom%20Go%20910%20Dismantling%20Manual.pdf
I wish you good luck.
Have you checked the link and was it helpful?
×
Sounds to me like you need a new charger port. I've never hear this happen
with any GPS, but I have had it happen with a cell phone. I have also
had my cigarette lighter "port" of my car stop working. Maybe a "home
charger" would be something to try?
Also, your best bet is probably to call the company and they can tell
you what they can do for you if you ask then how their repair policy
works.
Tell us news.
You may repair it yourself.
1. Open the back cover.
2. Look carefully if there is a short cut that can be seen.
3. Check the cables and the colors of them attached to USB port.
4. Choose your usb kind from the below picture.
5. Cut the short cut or stick it if disconnected.
Unit will not connect to charger or charge. - 820089b.jpg"/uploads/images/820089Unit will not connect to charger or charge. - 8167929.jpg"820089b.jpg" class="h_mi" />
Okay, first things first... How do I take the back off? The unit does have two screws on the back (although they're not normal flat or Phillips screws - they're star shaped), but otherwise it appears to be all one piece.
I have given you a general information about fixing the problem. You should find the details. It is up to you that how you will do it. This is only the critic information you will need. I want to see your feedback, after that I am going to try to help you a little more. If I have enough time then I will give you additional information of course. Thanks.
I have helped you enough. But you wanted me stay online and say what you will do step by step even you wanted me to say unscrew the first screw with your right hand while looking at the item from the left hand side and please stop now and.... What do you want me say and untill when? We must work together from the begining when I was a child and there was something....!?
I only wanted you to give my right but you did not....Only took my time. Thank you.
What you basically said was "Take it apart and look at it." Even a link showing HOW to take it apart would have been helpful. Please excuse me, but when I pay for "expert" advice, I actually expect the person to take the time to answer my questions, not get an attitude and tell me he will help me when and if he has the time to do so - the whole point of PAYING for your help was that you were supposed to WORK FOR ME. That means basic information such as, "You will need a special screwdriver called a torx screwdriver to remove the case. After you remove the screws, you will then need to insert the screwdriver into the hole and use that leverage to separate the screen from the back of the case." Not to mention the fact that even after I get it open, I have to unscrew another four screws to even get a glimpse of the USB port, and there are NO wires attached to it or anywhere near it. And how did I figure all this out? By looking at a free website. Even after getting it apart, your "expert" advice was STILL useless. So, hey! Thanks for nothing!
×
141 views
Usually answered in minutes!
The first "expert" basically said, "Take your unit apart and look at it." Not that helpful, as I am not a technological wizard. When I asked for additional information, he told me that was my bag. I need a little more assistance than that. I will be eternally grateful. Thank you!
PS. I have since figured out, thanks to another website, how to get it apart. But I still need more info on what exactly to look for inside. Thanks again!
I have contacted TomTom; they will not touch a device if it's out of warranty, nor give you any help.
×