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SimpleTech SimpleDrive Pininfarina 500GB External USB 2.0 Hard Drive - Blue I need set-up/installation/operating software for this machine. I cannot access thi sinformation fromthe drive since my XP machine died and was replaced with a WIn 7 operating system depsite the fact that my date appears to be intact of the drive. Is there any external software that will assist the recovery of this data?
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I purchased a SimpleTech SimpleDrive Pininfarina 500GB External USB 2.0 Hard Drive - Onyx for my Vista machine and all was well. Then I purchased a Windows 7 machine. It would not recognize the devise. I contacted SimpleTech only to be told my model cannot be used on machines newer that the Vista. Recently I purchased a Windows 8.1, did a little research, plugged the SimpleTech into the 8.1 and reformatted it using the Windows feature. The SimpleTech is alive and well on my 8.1.
Make sure that the connectors are inserted properly. Try another cable or see if it mounts on another computer. If
you need more help, please call HitachiGST Tech Support M-F 8AM to 6PM
PST at 1.888.426.5214 and a technician will be happy to help you.
I would unplug the external drive then shut down your computer. Plug the drive in(be sure the USB port is in good working order.)Turn the computer on. If it does not recognize the drive search online for tech support for that particular drive. Install any drivers or software. Be sure to find out if the drive is compatible with your operating software. Make sure all connectors are seating firmly and correctly. Make sure that everything is plugged in where it should be plugged in.
I have found a driver page of simpletech:
http://www.simpletech.com/support/support_downloads.php
I believe that driver for your model is not available in the above link.
The drive would not be recognized when it is not compatible with your notebook hard disk.
I suggest you to contact simpletech for getting the drivers as they will have the hard disk drivers.
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