If your talking about the Windows 7 upgrade from Vista, you have to request that from the Microsoft web site. That is a Microsoft promotional offer and typically not handled by the vendor selling the machine or manufacturer although the Toshiba site may have a some information on this. Double check the Toshiba site and customer support from them then if you find nothing go to the Microsoft web site.
1st. Contact Harvey Norman - Auburn and ask them how to get the Windows 7 upgrade.
2nd. If they cannot assist you, then contact Microsoft
http://www.microsoft.com/en/au/default.aspx
and ask them how to get the Windows 7 installation CD, you need to provide then with the purchase receipt etc.
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