Question about Sony KDL46EX500 46 in. HD-Ready TV

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Screen dark on right hand side at start up

My 46' Sony has a dark on right hand side at start up. at first the picture clear up in a few minutes, but can take up to hour or more before the entire picture gets bright. Any suggestions?

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  • 178 Answers

Suggest return or exchange. This is a newest model, and on factory warranty, if can't return or exchange, you have to complaint it until the panel is replaced. in fact, it is 90% panel defective. right now the LCD panel quality is too bad.

Posted on Jun 17, 2010

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6ya6ya

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Hi there,
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Posted on Jan 02, 2017

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1 Answer

Portion of the screen is very dark, gets better after 20 minutes


Your LCD panel has failed, it will be cheaper to get a new set. If I have helped you please sign my guest book

http://www.back2lifeelectronics.com/Guestbook.php

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How old is the tv overall? The tv can be repaired.
https://eservice.sony.com/webrma/web/index.do
Follow this link and you can inquire about getting service for the tv.
Thank you,
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Sony XBR4 - 46 inch Double Imaging and 1/2 screen dark


We have a SONY XBR4 and we are experiencing the same issues. When you turn on the TV, the right side is dark, then there is shadowing with movements. After about 15 minutes the picture is fine. Sometime shortly after you will get a dark area in the middle of the screen (this doesn't happen all the time). I called SONY, they were not helpful at all. They told me because the TV was not under warranty - it is only a year and a half old, they couldn't do anything for me. We had one of their service people come out to look at it. They basically told us its the panel and it has to be replaced. The cost is $2000. NEVER BUY SONY AGAIN!!! You might as well go and buy a new TV.

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