Try this:
Go to Google Maps, select one and print it out. Does black work then? (On mine it does)
If you try to print an e-mail with both color and black fonts, are the black ones missing from the print? (On mine, the black letters are missing)
How about a scan which contains both color and black features? (Again, both black and color works for me)
And finally, if you scan an all-black font document after hitting "copy...black", you get nothing....but do the same thing after selecting "copy...color"...and it'll print the black.
I'm sorry I haven't found the answer as yet, but maybe if you try some of these little experiments I did this morning, then it'll catch someone's eye and we'll both have a solution (which may cost more than a new printer!
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