Hi. I think you could try updating the drivers for your DVD drive or by deleting the upper and lower filters on the registry so that we could verify if this a hardware or software issue. follow this instruction on deleting the upper and lower filters on the registry:
If this doesnt fix the issue this might be a already a hardware issue, or also try replacing the cables for your DVD drive. Hope this Helps
Note: The User Account Control window may appear. If so, click Continue. The Registry Editor window appears.
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