Click start control panel
administrative tools computer management then select event viewer this may vary
depending on what operating system you have
extend the events there you
will see errors in red you will no what exactly what the error was and at what
time it occured
Right click on the error
message select properties you will see all details about the error
or click start type in
event viewer press
ENTER
this should give you some
sort of understanding of the error and
you
might be able work your way through the problem
Stop Error 0Xc0000005 in Internet Explorer
"Access Violation (0Xc0000005 exception)" is a
known problem with Internet Explorer 6.
When you try to open a web page in Internet Explorer 6 that
has an opening HTML tag "<SPAN>" without a closing
"</SPAN>" tag, this error can appear and render Internet Explorer
nonfunctional.
Microsoft provides a hotfix to update versions of Internet
Explorer 6 affected by this problem.
Visit the Microsoft Hotfix Request page for this error (see Below).
http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=832823&kbln=en-us
Check the box next to "Internet Explorer 6.0."
Enter your email address in both boxes.
Microsoft will email the hotfix to this address, so be sure
it is a valid email that you can access from the computer at which you are experiencing
the error.
Type the letters you see in the box.
This confirms you are a human and not an automated bot.
Click "Request Hotfix."
Check your email for a message from Microsoft.
Click the download link in that email.
Save the .EXE download to your computer.
Double-click on the downloaded .EXE file when the download
completes.
Follow the onscreen wizard instructions to complete the
hotfix installation process.
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