Anonymous Posted on Apr 06, 2008

Phone won't ring

My BB Pearl all of a sudden will not ring when I am called. Incoming texts give no notification as well. I went in and made certain I am not in "mute" mode on the profile section.
Also, now when I call someone, I do not hear a ring while waiting for the other party to answer.

Please advise here or at my email...

-Paul ([email protected]) Same deal. My BB Pearl has decided to stop ringing on incoming calls. My profiles are set correctly. Can't find anything in the owner's manual that can help with this.

4 Answers

Ekse

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Posted on Apr 06, 2008

Ekse

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Start by performing a full reset, if no effect, the phone needs to be repaired or replaced.

Iqbal Husain

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Posted on Apr 06, 2008

Iqbal Husain

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Goto this link:

Select your model and get free fullsupport.

Thanks
Iqbal

Anonymous

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Posted on Apr 06, 2008

Anonymous

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Hi,

The first thing you can try to fix your problem is Pull the battery out and let it reset for a few moments..

If this doen't work then:

Are you sure your profile did not somehow get switched or deleted?

Does the speaker icon have "zzzz" coming out of it indicating it is on silent or off mode?

Have you checked your Profile, Advanced, to see if things are on mute?

Are your tones still in the proper folder, have not been deleted?

Have you tried rebooting? Remove the battery and restart the phone.

After all this, if things are still amiss, call T-Mo support from a land line and have them check the phone with you.

Note: I mention all of the above "checks" because that is what the T-Mo tech support person will have you do, so might as well do all those tests and checks before calling them.

Goodluck,
Please don't forget to accept the solution as fixya..

Anonymous Apr 06, 2008

If your problem gets solved then please don't forget to accept the solution no.2 fixya..
Anonymous Apr 06, 2008

sorry its solution no.3.. sorry its solution no.3..

Benjamin Patri

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Posted on Apr 06, 2008

Benjamin Patri

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So your speaker works otherwise on the phone correct?

Benjamin Patri Apr 06, 2008

some people have gotten it to work by just pulling out the battery but usually this is just a quick fix and the phone has the same problem multiple times. I believe a wire or connection within the phone is loose and if it is still under warranty, then I would take it to your dealer and have them deal with it. Please let me know you situation so that I can further assist you. Thank you
Benjamin Patri Apr 06, 2008

Here is a place where you can get parts for your phone.

http://www.bbrepairshop.com/

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