Dell AIO A940 is giving me an error code 0502 and won't print. Says it is busy?

Hi Remcountrybo,

You can fix this by following the instructions given in the following link.

Fix Error 0502 in A940 All In One InkJet.

-Rate if it helped you.

i have a hardware error 0502 please tell me solution

Hi,
Problem:The Shiny Silver bar that your Print Cartridges glide back and forth on is the problem.When the motor that moves the cartridges left and right have too much resistance, you get this error code 0502. Solution: Take some kleenex, and with power unplugged, clean the bar very well. Then Spray some WD-40 on a Kleenex, and lubricate the shaft. Hope this helps. Thanks for using Fixya.

I found this:

http://blog.forret.com/2006/02/lexmark-printers-with-hardware-error-0502/

Hope it helps!

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip




Correct position of Encoder strip




Hope it should fix the issue.

Starting ******* and doing drugs, screw this era. I hope the whole entire thing crashes!!!!!!!!!!!!

try holding the power down for 15 seconds

Our Dell AIO A940 stopped printing black ink (it went throught the motions but he paper came out blank). Finally got it to print by selecting:

PRINT, PROPERTIES, PAPER SETUP, SPECIALTY PAPER, PHOTO/GLOSSY

Maybe it will work for you! Good luck!

I did as suggested by another poster, clean the area of travel(ribbon,travel bar, etc) with a clean damp cloth and now it seems the problem has corrected it self
so far anyways ........

From Dell's website

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&cs=19&l=en&s=dhs&docid=3448BE8E41616B39E040A68F5B28300D&journalid=3EA637726E883A41E040A68F27280CB0&Query=ZXJyb3IrMDUwMg==&SystemID=PRN_ALL_A940&ServiceTag=&contenttype=-1&os=-1&component=-1&lang=-1&doclang=en&toggle=false#1