Our company is able to use only two lines. The phone's display shows that the third line is always in use. I tried unplugging phones one by one, but it did not change anything.
Also, I noticed that when one certain phone is using one of the lines, the incoming calls do not come through. When I pick up, it is just a dial tone.
Please help!
Tatyana
First, do you have DSL on the third line? If the DSL is on that line you need to check the line for filters. Make sure there is a filter on the main line out from the DSL modem.
Next check your fax machine, credit card machine, alarm, computers and anything else you may have on that line. Any of these devices may be keeping the line off hook.
Now remove all of the phones and try to get one working. You may have a shorted line in the phone room or a pinched wire. Replace any wire you can to see if you can get one phone working. If you can't get one working then you should call a technician to check the phone room.
If you get one working then add the second and so on, testing everything each time you add one.
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