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Anonymous
Anonymous Posted on May 20, 2010
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I replaced the Imaging Durm,but the light is still flashing w/ the error light. It's a Dell 1720dn Service Tag 25MS7D1

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  • Anonymous May 20, 2010

    Yes I reset the counter and even took a working one from a printer and stuck it in there. Still flashing.
    I have cleaned the contacts and don't know what else to do,but TRASH IT!!!!

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1 Answer

Cindy Wells

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  • Dell Master 6,688 Answers
  • Posted on May 20, 2010
Cindy Wells
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Did you reset the counter?
After you replace the imaging drum, you should reset the imaging drum's counter. To reset the counter, press and hold the Cancel button I replaced the Imaging Durm,but the light is - cancel_button_0.jpg until all lights flash in sequence.

I hope this helps.

Cindy Wells

  • Cindy Wells May 20, 2010

    Contact Dell support.http://support.dell.com/ .

    I wish that I could be of more help. It sounds like something on the main board is bad. (Since a good drum from another printer had the same error.)

    Cindy Wells


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Hello

You have to check couple things in this case.

Ensure that the printer cover is closed.
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Any questions leave a comment
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How do I get our Imaging Drum light to go off?
Follow the four simple steps below to reset the internal drum counter.
 
1.)    Open the front door.
2.)    Press and hold the “Cancel” button; until all of the lights flash.
3.)    Release the “cancel” button.
4.)    Shut the front door.
 
 
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Here is a Link to the Dell 1720/1720DN online users guide.
http://support.dell.com/support/edocs/systems/prn1720/en/index.htm
 
And here is a direct link to Replacing the photoconductor.
http://support.dell.com/support/edocs/systems/prn1720/en/1720_en/en/d0e4183.html#replacing-the-imaging-drum
 
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http://accessories.us.dell.com/sna/productdetail.aspx?sku=310-8710&cs=19&c=us&l=en&dgc=SS&cid=27530&lid=627063

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