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Turn the battery pack up side down and you will see holes around the outside of the case. With a long (12") Philips screw driver, remove 8-10 screws. carefully turn the pack back on it feet and the lid will come off. Be careful with the wires inside the battery pack and make a note of where they go.
The 17 amp hour batteries on this scooter rarely last more than 1.5 years. If the batteries are 4 years old, find some replacements on-line. With a long phillips screwdriver it is easy to open the battery box and replace the 2 batteries yourself. You should check the 2 fuses to make sure they are not burnt open and are making good contact. Hope this helps
Keith You have to remove the seat from the scooter and then lift the battery pack out of the frame. On the front of the battery pack there should be a charger port where you can plug in the charger into the battery pack when you are inside. Plug your charger into the battery pack first then plug it into the receptacle. When fully charged unplug from the receptacle first then unplug it from the battery pack. In other words always have the charger unplugged from the power when plugging and unplugging it from the battery pack. Velcro is holding the pack down so you might have to give it a good yank to get it off the frame. Hope this helps
Charge the batteries fully and remove the battery pack from the scooter. About once a month charge the battery pack. It shouldn't take long to charge since you are not using the scooter Don't overcharge when the light on the charger turns green turn it off and unplug it from the battery pack. This should keep the batteries fully charged and fresh when FIL gets back home. Hope this helps you
The batteries will not accept a charge, therefore the charger things they are full. When a battery sits for that long then they drain beyond the point of repair.
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