Our old cartridge was definitely empty. I bought a replacement
3E. I put it in. It won't print. I removed cartridge. Reinserted it.
Tried to print again. Nothing. h e l p
The 3e cartridge ran empty. I changed to print color and It still wouldn't print the test text, but would print Microsoft Flag in color in the top right conner.It will print the ink status for all five colors. Neither the 3e black or the 6 black print very well. The color bar test prints ok except for the the 3e black. which I expected as it is out of ink. I reloaded the printer driver,and reran the printer tests with the same results.
I had removed and reinstalled the empty 3e cartridge. Sorry for the Confusion. I hadn't put a new 3e cartrige in until today. Them I ran " deep clean" twice. The printer works fine. I still don't understand why the printer wouldn't print color, when I was had set the printer to print in color when my 3e cartridge was empty and all colors including the 6 black showed full.
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