Please make sure that you are using the genuine HP cartridges. Please perform the belpw steps.
STEP 1.
Please take out all the cartridges and clean the copper contacts with the help of a lint free cloth and the water.
STEP 2.
1. Un plug the power chord from the back of the printer.
2. Press and hold the power button of the printer.Wait for 30 seconds.
3. While holding the power button, re-plug the power cable.
4. Turn on the printer, if it is not on.
STEP 3.
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
These steps will fix the issue.
i've done this solution but i've got same problem!!
i already follow instc. but i have got same problem..Cartridge error : Refer to device documentation for troubleshoot"
Have done everything but it still comes up cartridge error: Refer to device documentation for troubleshoot" Machine wont fax copy do anything not even a year old
Its not working......above solution is nothing but trial and error basis...........seems like an amateur technician is working who has no full fledged knowledge.......very weird one.....yucks.
It is not working.......
even i tried, its nt working
×
In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Sometimes it is possible that the head is not reacting to the need of the PC command or can be an issue with ink drying or poor ink cartridge contacts. Sometimes the power supply unit must be checked as a poor SMPS unit can deliver low voltage and cause issues to the printer function. Check all the leads and connections of the mother board , the tags to the ink cartridge. Also check the mechanical settings of the ink cartridge , if jammed or tight remove motor and manually free the drive before it is set back.
Thank you for using Fixya
3,431 views
Usually answered in minutes!
×