Whirlpool Gold Duet GHW9400P 3.8 Cu. Ft. Front-Loading Washer Logo
Posted on Mar 30, 2008
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Whirlpool Duet I have a Whirlpool Duet (the High Temp one) washer and the power will come on, but the door is locked with the clothes inside and none of the buttons will work. Every button I push just makes the same sound and none of the cycles will start. So now the clothes are trapped and dirty. Please help me fix this.

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  • Master 1,314 Answers
  • Posted on Mar 30, 2008
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Try hitting pause cancel twice if that doesnt work turn the dial around all the way to off try to unplug the washer if all that fails the remove the three torx screws remove the lower panel and reach up where the latch is after unpluging the washer on the bottom of the latch is a tear shaped tab pull it down till it clicks that will unlock the door

  • Anonymous Nov 25, 2011

    This information is very helpful and it works. You definitely need a special torx screw driver to open up the lower panel. It saved me money on a service call thanks to my husband.

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try this link..Pull down on the bottom panel and pull it away from the washer. Reach through the open panel and up to the door lock. Find the release ring below the locking mechanism. Pull down on the ring to unlock the door.

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If your door is already locked and you get an "F" error press and hold the cancel button, and select drain/spin. If this still doesn't work and your clothes are trapped inside do not resort to getting out the crow bar and a sledge hammer. (Though you may really feel like doing just that). You can manually unlock the door by following these steps:

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https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/eab852a13fbc842085256aa200643dd6/$FILE/Duet%20Job%20Aid.pdf

Check page 46 and 51 in tha manual given in the above link
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If your door is already locked and you get an "F" error press and hold the cancel button, and select drain/spin. If this still doesn't work and your clothes are trapped inside do not resort to getting out the crow bar and a sledge hammer. (Though you may really feel like doing just that). You can manually unlock the door by following these steps:
-Unplug washer or disconnect power.
- Remove the lower kick panel.
- Reach up along the inside of the front and locate the bottom of the door switch/lock unit.
- Located on the bottom of the door switch/lock unit is a teardrop shaped tab.
- Gently pull the tab down about a 1/4˝ or until a click is heard.
- The door may be now opened.
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Hi There
I have found this for you to read. it's door unlock error. Hope this helpful and let me know how it goes.
F/dU Door Unlock Error
A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door 6 times before displaying the error.
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  • Check Door Lock/Switch Assembly for foreign objects
  • Check Wire Harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
  • Door Lock/Switch Assembly Failure
Thank you for writing to fix ya.
Best Regards Richard
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Do you have any error codes?

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Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
If Pause/Cancel does not work:
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