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To enable the touchpad scroll features, you you have to install the touchpad driver. The basic touchpad features work without the driver installed but the scrolling requires it.
http://tinyurl.com/ybvag6o
First open the Control Panel -> Keyboard Layout. Look for
the dropdown list for different keyboard models. Scroll to the Dell
models and try e.g. the Dell Mulimedia USB Keyboard layout. Stop the GUI with Ctl+Alt+Return, login again and maybe your multimedia buttons will work now. and for more info contact http://tinyurl.com/m7ghqz If there is no keyboard layout that fits your needs, you may download the programs keytouch and keytouch editor, which are very helpful creating your own layout.
try going into the touch pad software and turning on scroll feature if that doesn't work than try going to dell website and download and install new touchpad drivers.
Go to Dell.com and download the driver. http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_splash?c=us&l=en&s=gen&~mode=popup&file=149404
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