- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This is the best way I have found to cure a machine infected with Viruses or malware<br /><br /><span style="font-weight: bold;">If your computer has an internet connection and you can access http://www.malwarebytes.org</span><br /><br />--download the free edition of malware bytes antimalware install and update it to the latest definitions and run a quick scan this is the best software available for free to fix infected pcs once the scan has finished and the computer restarted your virus and malware woes are over<br /><br />i<span style="font-weight: bold;">f the virus or malware is blocking your internet and you are unable to access http://www.malwarebytes.org it becomes a little more complicated</span><br /><br />--you will need access to a machine that is not infected use this to download the latest version of malware bytes and place it on a usb stick<br /><br />--next download the manual update definitions from http://malwarebytes.gt500.org/ transfer these with the usb to the infected machine run the install and the updates then quick scan and your golden<br /><br /><span style="font-weight: bold;">if for some reason you cant access malwarebytes.org and you cant install software on the infected machine </span><br /><br />--this is the most difficult and not recommended if you don't know your way around a computer you will have to open up the computer<br /><br />-- once the computer is open remove the hard drive and install it as a secondary drive on a non infected machine<br /><br />--on the non infected machine install malwarebytes and update and run a quick scan it will scan the infected hdd as well and cure it take the now clean hdd out and install it in the original machine<br /><br />--boot up the original machine download malwarebytes on it and run another scan just to be sure<br /><br /><span style="font-weight: bold;">99% of viruses and malware can be removed from the above methods however sometimes and infection is so bad that the drive has to be wiped and the operating system reinstalled</span><br />
When you power on your computer, in bios screen, press repeatedly F8 key until on screen it's appeared options to choose normal start or safe mode. From that list choose "Last known good configuration", after that you can choose an earlier restore point for your computer, before MS Removal Tool have been instaled.
On the 2nd Tuesday of every month, Microsoft releases a free tool to address virus infections. The tool is called Microsoft Windows Malicious Software Removal Tool. It is usually downloaded in an infected computer's hard drive but if this cannot be done, the tool can be loaded into a USB stick or thumbdrive on another computer then inserted into the infected computer's USB port to be run. Microsoft also has online tools to scan and remove malware. For more information and download go to .... http://www.microsoft.com/security/pc-security/malware-removal.aspx
I would recommend you to run a Virus Removal Tool named Combofix, this is a very powerful utility, which removes almost all the infections from your computer that are not removed by most of the Antivirus programs available in the market You can use the following link and the instructions to download the tool http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Virus and spyware problems are very popular unfortunately, most tools are unable to find and repair all problems, so its best to try alternative methods to remove the most stubbern infections.
I suggest using an online scanner, something like http://www.trendsecure.com/portal/en-US/tools/security_tools/housecall . Open this address and click "Launch Housecall free scan". This will download the files needed through your web browser and run a scan without actually installing the antivirus package in windows. It wont interfere with existing antivirus / antispyware software.
If you cannot remove all infections, then please show us a screenshot or a list of the infections from the scan end page and we will assist.
this is what sounds like a trojan or for of spyware, probably disguised as a screen saver.
If you have no anti virus installed download this programme for free
http://free.grisoft.com/doc/5390/lng/us/tpl/v5#avg-anti-virus-free
If you have no anti spyware programme download this for free.
http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html?part=dl-ad-aware&subj=dl&tag=top5
on the laptop press Ctrl, Alt & delete or right click on task bar to get to the task manager and on the processes tab look for the scrensaver.exe or similair that is running, click on it and press end process.
this should allow you to work with windows
Install the programmes, then go to system restore tab in my computer>right click>properties>system restore tab and click 'turn off system restore'(this will stop any virus or spyware backups reinstalling).
Run both the programmes and remove any spyware or virus.
If it still appears you may have to uninstall it safe mode, which is press F8 key on start up and select 'start windows in safe mode' and run the antivirus and spyware programmes again.
×