NEC Electra Elite 32D-1 Corded Phone Logo

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Posted on Mar 27, 2008
Answered by a Fixya Expert

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Callers say they cannot hear me

When I answer the phone everyone tells me that it is hard to hear me. I have to speak quite loudly in the office. Can I change the volume of my phone for the callers to hear better without changing the volume of the caller's voice coming in? Thanks.

  • 2 more comments 
  • Office2 Mar 27, 2008

    P.S. I have the NEC DTU 32D phone system. Sorry.

  • SubP Jun 13, 2008

    we also have the same problem on nec electra elite 1pk with dterm80 phones and vmp voice mail. the tech who installed it said the volume was already cranked up in the system. i have all the software from the tech but still researching before i connect and access the system.

    same problem at previous location.

    odder still, our previous phone system of different brand at two other locations had the same problem and bell canada (provides the lines) and other techs could not fix it.

    are we just unlucky getting quiet phone lines or is there such a thing?

  • SubP Jun 13, 2008

    we also have the same problem on nec electra elite 1pk with dterm80 phones and vmp voice mail. the tech who installed it said the volume was already cranked up in the system. i have all the software from the tech but still researching before i connect and access the system.

    same problem at previous location.

    odder still, our previous phone system of different brand at two other locations had the same problem and bell canada (provides the lines) and other techs could not fix it.

    are we just unlucky getting quiet phone lines or is there such a thing?

  • Anonymous Mar 27, 2014

    Callers can't hear me but, I can hear them

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1 Answer

Brian LaDuca

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  • Expert 149 Answers
  • Posted on Nov 13, 2008
 Brian LaDuca
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Joined: Nov 13, 2008
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Yes it very well could be your phone lines and not the system. Call your provider and tell them you have low speech path on your lines. They will troublshoot it.

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There is no outgoing (microphone) volume control, if it is only your set try the handset from different extension. The microphone element may have been damaged (especially if dropped) and have to be replaced. Replacement handsets are not hard to find. If everyone on your system claims that callers cannot hear them, there are some settings on the central switch (KSU) which might help, but only after ruling out a problem on your particular set.
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Hello,
If callers cant hear you when you speak to them on your phone,it means that your phones mouth piece is bad and you need to replace it and to do that you need to take it to phone repair shop.

You can also try using an external ear piece attached to the phone to make and receive calls before you fix the phone.
I hope this helps you. contact me for more help.
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There are a couple of basic things to check first. You want to make sure the mute is turned off and your outgoing (mic) volume is loud enough (there is the speak level switch on the side and the speak volume control on top). Also, you want to make sure it is connected through the handset jack on the phone (generally it will not work through the headset jack on the phone). Finally you want to make sure it's configured right (scale located on the side).

Good Luck from Headsets Direct!
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if you cant hear caller voice. do one thing go to gallery and go to voice recorder and record some voice then save that then go to media and play recorded sound if its working means your loud speaker is working but not ear peic means (ear speaker) not working. so then you need to change ear speaker.you can do your self just watch video on online.
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sexy-ym
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try with ur handsfree that u got with phone or replce ur mic or clean the hole near ur swich side from where u speak. reply me
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