Help - Black not printing

hi

turn off printer, remove cartridges (color--there are two cartridges to install , color and black )
make sure the peel off tabs have been removed from the cartridges and re-install accordingly

if this issue persists, go to this link below-- call Lexmark support (phone # on left bottom) , then select their support by - selecting ASSISTED SERVICE (on left)

http://support.lexmark.com/index?page=product&linkSelected=node0&locale=EN&userlocale=EN_US#1


hope this helps

It could be that your black cartridge needs cleaning or is not properly seated in the carrier. Open the printer cover and reseat the black cartridge. Close the printer cover. Open Lexmark Solution Center on your computer. Go to Maintenance tab and select Clean to fix horizontal lines. Your printer will then print a test page forcing ink through the nozzles and clean them.

Try to reseat the black cartridge. If that doesn't help, try to clean the cartridge nozzles. On the printer operator panel > press Setup button > Maintenance > Clean Cartridges > Ok. Your printer will then print a page, forcing ink through the nozzles to clean them. Try to print again. You may also try to insert a different known working black cartridge to determine if the other is faulty. If your new cartridge is faulty, return it to the purchase store (if within return period) or contact Lexmark technical support for assistance.

There is nothing wroung with refilling but there is something wroung with the cartridge if it does not print. You might have ran out of refill cycles on that particular cartridge and not even know about the cycle requirments for lexmark printers. Your issue could be resolved by purchasing a new cartridge fixing the old one is not going to cut it.


Thanks and please do rate your experience with my solution.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620

Have you tried print head cleaning utility and/or replacing the black cartridge?

hmmm...paperman..that's unusual to say the least..

just solved this on my lemark - open the top so cartridges in middle
put cleaning fluid on the 'pads to the right( i userefill kit cleaning fluid) on the 'far right pad' ( the ones that the cartriges sit on when lid closed - they're about under(ish) the on/off switch - i filled the little pads up until almost overflowed (aout 1ml) shut lid so cartridges go back onto the pads, leave for 10 mins, then print out 10 pages of something then repeat the clean again - mine took 3 times then works perfect - hope this helps

My printer won't print neither black or color cartridges; it marks that it had 75% ink
remaining. How can You help me to find out what is the problem if is the printer or the
cartridges. Its been a year I bought the printer but it was in storage around 6 months.
I would appreciate if You can find the problem and the solution.
Thank You for your time.

Is it a new cartridge? If the cartridge has been sitting a while it can get clogged. Try using a moist paper towel and gently wiping the cartridge where the ink comes out.
You could also try running the Lexmark Solutions Center program and use the clean nozzles option to force it to squirt out some black ink.

I have a lexmark 6570 with similar problem. Who can help?