We have an old dish network dish and LNB with a new dishnetwork receiver. When we can get the signal up to 5, the screen goes blank and we cannot lock the signal in. Diagnostics state there is no connection to the LNB, but we still get the signal screen and sometimes the channel name such as CNN. Do we need to replace the LNB?

Each TV receiver has to be fed with a separate cable from the lnb. They can not be bridges or split.

starstruck32,

I do hope this has been fixed for you by now starstruck32, but if not there definitely may be a bigger problem we would need to have a technician go out and check. What I would like you to do is go to Menu -> System Setup -> Installation -> Point Dish -> Check Switch -> Test. You can let me know here what it shows.

If only one satellite signal is still being recognized we would have to have a technician go out, if you could send me an email at [email protected] and I would be happy to assist you further with that!

Tommy Faust
DISH Network

Hi t53doc,this is Mike Houston of DISH Network I was reading over your post and see wherethe receiver will not stay powered on. Please unplug the receiver for 10 seconds andthen make sure the receiver is plugged directly into the wall. It will power upand require the signal and download the program guide. If you have any questionsI will leave my e-mail michael.houston@dishnetwork.I will leave a link to help with these steps. http://www.dishnetwork.com/SupportSection/receiver-no-power

Hey there, ihacharya! I saw your post and would like to offer you assistance. You are going to need to upgrade your dish satellite to a newer model as the LNBF on the one you have isn't capable of receiving HD signal. You can email me your account number so that I can look into that for you. My email address is [email protected].

Hope that helps!

Hi,

my name is Phillip Chang, member of DISH Networks Customer Service and happy to help. Before performing any of these steps, ensure that the weather is clear. Start by pressing the menu button, this can be found on the top left of the DISH Network remote control, then press the numbers 6-1-1, this should take us to the "Point Dish Screen", then select "Check Switch" on the right of the screen, then select "Test" on the following screen. This will acquire the signal. Just a warning, if you get an attention message "836" do NOT save the changes, give us a call at 1-800-333-DISH (3474 for additional trouble shooting.

Hope this helps!

well, firstly. u have a sat finder!! great!! now lets see if i can teach u how to use it, when you hook it up there will always be some sort of signal, (other electronic waves in the air) the best way to check is to put ur hand in front of the LNB (the square box in front of the dish) if he signal goes down, the signal was fine to begin with, if it goes up, the dish is out, if nothing happens... dead LNB, which in my experiance, the most likely cause, dont for get to reset your decoder once you have solved the problem.. good luck

Hello,

The 311 receiver is normall a pretty tough machine. Getting a 70 % signal is normal, and it shouldn't fluctuate too much unless you have something like a tree or other obstacle in the way.

85% of the problems with these older systems is the LNB. I see it all the time.

My first suggestion would be changing the LNB (the eye of the dish). You say that your system is 10 years old, and there are a lot of LNB's out there that go bad over time. It may say that you are getting signal, but the quality may be so poor that the receiver may not know what to do with it.

If you have 2 LNB's (separate eyes) on your dish, then you have two singles or duals with a switch 21. I'd remove these and replace them with a Legacy Twin LNB. If you have a Twin LNB, then replace it with another Twin (especially if it has "lot" number printer in the front of it, these are notoriously bad).

I hope this helps you...

You will need a DP or Legacy twin or quad, or DPP twin without using an external switch. If you use Legacy Duals, or DP Duals you will need a switch. USUALLY a SW21 is used to combine the signals but you may have a different one in use if at all.

The primary thing to remember when using a switch is that you must use the same type of LNB as switch e.g. Legacy switches with Legacy LNB's and Dish Pro switches with Dish Pro LNB's.

Check your LNB type. Legacy LNB's have only a Dish Network Logo on them, Dish Pro has DP on them and DPP have DP PLUS on them.

One of three things could be the cause:

1. Line of site. Must be clear of all obstructions to ensure adequate signal.

2. You have a faulty switch, or conflicting LNB and switch, or no switch at all.

3 you may have a bad port on the LNB.

As a fail safe check that your mount is level and plumb. You also may have the dish pointed directly at 119. Check the Skew and elevation settings as well. If LOS IS THE ISSUE YOU MAY NEED TO RELOCATE THE DISH OR REMOVE THE OBSTRUCTION.

In some extreme cases microwave towers and High Voltage lines also pose a problem but doubt this is the case for you.

that's not true i work for dish network if u have an LNB drift of -8 or +8 you can get a free lnb service call and they can come out n fix at no charge

I looks like you are picking 110W with the LNB on your left if you are facing the dish.
Try to get 119W first if you connect the cable to the 119 LNB, once you find 119W that way, you will also have 110W.
Good Luck.