The handle of my stainless steel microwave came off, where can I find the parts for the handle and what do I ask for? thanks, it was only 1-2 years old!
You can order new "cap handles" (the plastic parts that join the aluminum handle to the door for 3.99 each plus 8.99 shipping and handling at the Sears Parts Direct Website. The part number is DE67-00222C. When you have the parts in hand, open the microwave oven door. On the inside surface of the door their is a black plastic frame around the door that pops off easily (gently use a screw driver to pry up the door frame) so that you can have access to the screws that attach the end caps to the door. You will need to hold the remant of the cap handle (the part that is probably broken off even with the glass surface on the outside side of the door) still while you unscrew the screws. Once the screws and broken remnant of the handle caps are out, you are ready to put new handle caps on the handle, then put the handle with the new handle caps on the door. By the way, Samsung was absolutely NO help with this. The agent I chatted with denied that their were any reports of the handles breaking off, so I had to cut and past the postings about the door handle breaking off ON THEIR OWN WEBSITE under "Community Q and A" into the chat box -- still the agent did not acknowldege the existance of these reports...or the possibility of a poor design. I asked for them to send me a couple of the $4 parts as a good will gesture....got nothing but lofty words about Samsung commitment etc. and only a authorized technition blah blah, no action. All you need is a strong thumbnail, a phillips head screw driver, new handle caps.
This handle breaks because the screw holes attaching the top and bottom brackets where machined slightly off. If you lay the handle on a flat surface the handle will rock back and forth. In order to flush the handle securely to the door the handle must be overtightened which eventually causes the plastic to crack and fail. Will be replacing my third handle in two years.
Replaced the plastic door handle retainers a little over a month ago and today it failed for the 9th time in 7 years. My supply of extra retainers is now depleted and so is my patience. Why Samsung hasn't fixed these defective retainer with a beefed up design speaks volumes to their commitment to produce a quality product.
Think I'll just attach a lanyard to the door and say good enough.
Life is too short to be stressed every time you use this f^*&*n microwave. Opening the microwave door is akin to playing Russian roulette. Is this the day my microwave door loses its appendage.
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If you were to log on to the
manufacturer's web site, I think you will be pleasantly surprised as
usually one is able to download, by model number, Customer
Instruction Manuals, list
of Dealers for spare part supplies as required.
Just Google the manufacturer's name and
follow the links. Make certain you are directed to the manufacturer's
web site as some search engines direct you to other sites and they
charge for the information that is normally free of charge.
I hope this helps.
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