I cannot hear anything on MY end when I make a call or receive a call and the volume is completely up. It is not on mute and the person on the other end of the call can hear

You may have accidentally turned the volume right down. Try calling someone and when they answer, toggle up the volume using the navigation button.

you had it on mute for so long,it is still on mute

Volume only has to do with the sound level you hear.

The only thing that affects the sound the other ends hears is the microphone, Have you tried moving the mic? Has the headset ever worked properly?

If the other end hears you at all, then the headset SHOULD NOT be muted, but it's worth checking out. They put the mute switch on the underside of the boom mic and sometimes people hit the switch by mistake when moving the boom.

There is a speaker test you can do. Press the feature button then on the dial pad press 805 followed by the # key or the next key until you see speaker test in the display. Press the test key or the hold button to start the test. You should hear a page tone at maximum volume. Press any button to end the test, the volume will return to its previous level.

The phone is mute by pressing the handsfree/mute button(bottom left button). sometimes the button labels do not match the feature that is programmed for the button. Press feature * 0 and any button to see what feature is programmed on the button.

Your headset may be muted. Try to unmute the call. The mute function is enabled through the volume buttons. Simply tap both volume buttons at the same time until you hear a mute tone. The mute tone when unmuting the call will be a descending tone. When you tap both volume buttons, if you hear a descending tone you have just disabled the mute function and your problem is solved. If the mute tone is ascending tones you have just enable the mute function and this was not the issue. If this is the case consult your user manual or contact Motorola for trouble shooting.

Check Windows Sound mixer for application volume. Down in system tray at right side of taskbar double click sound icon for XP or click sound icon once and click Mixer for Vista. Look through volume settings for your phone application. Make sure it is not muted and volume is up.

did you check on your volume is up to check if you can hear the other party. normally your problem happens when the volume i down. So try making a call then turn the volume up to double check

To mute or unmute the headset, tap both volume buttons at the same time.

Hi,

Check the volume...

Ringer volume

3 levels (high/low/off) are available.

Make sure the handset is idle.

1 Press {FUNCTION}.

2 Scroll to “Ringer volume” by pressing {down} or {up} repeatedly, and press {right arrow}.

3 Press {down} or {up} repeatedly to select the desired volume.

4 Press {right arrow}.

This is the handset volume

To turn the ringer OFF:

Press {down} repeatedly until “Ringer off” is displayed in step 3.

Regards
Richard.

if it is new you must confirm that you put it in right socket and you have to right click on speaker icon to open volume control check that mic is not muted and fader is in up position-volume control is in up position