Hello,
If you go to this site you might be able to find your car seat model and see car seat instructions on how to remove the headrest. If not you can call this number (1-800) 544-1108 and ask for assistance.
http://www.eddiebauer.djgusa.com/usa/eng/Instructions
Thank you
24 hours a day 7 days a week
1-800-426-8020
BY MAIL
Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
For Hearing Impaired Service:
TTY 1-800-462-6757
M-F 7-3:30 EST
To e-mail Eddie Bauer: http://www.eddiebauer.com/custserv/ask_eddie_email.jsp?sectionId=24448
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