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Check all the cartidge make sure they are the same it happen to me i do not remember what color it was but one would not fit because i order online and they sent me one that did not fit my printer. take it back or send it back and let who ever u bought it from what happen.
any chance it has dried out? run the test / head cleaning / did you reset the cartridge when you replaced it? generally if one or two colors work - the problem is the ink cartridge or the head for the colors not working. Did you remove the "tape" on the new cartridge?
We've encountered several problems like this and we end-up replacing the printer head especially separate printer head technology from ink-cartridge(s). Cleaning well do in most cases and original ink cartridges is always better:) and cleaning of nozzle should be done three times only for it may consume whole ink cartridge half empty. For the ink-cartridge with printer head builted-in the problem with missing color most likely on the contacts between the cartridge and tray. Please wipe the contact points gently with dry cloth or cotton buds. Try to check if the contact points were not rotten or corroded with dried inks. Have a nice day.
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