My microwave is not heating-- the control panel seems to work-- you punch in the buttons and it starts counting down the minutes, but nothing happens except for the clock to count down. The model # is JES1358WL 01. The serial # is TL 923197 U. I do not give my permission to use my email address for anything other than advice for this problem --thank you---mtopper

Since the inside light and fan don't come on but the timer counts down, I would suspect first a door switch problem, or (less likely) a problem on the control panel.

If you or someone you know decide to look into it, we have critical safety information, info on door switch diagnosis and replacement, and disassembly information at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk

There should also be a "mini-manual" hidden inside the unit behind the control panel, which is very helpful when troubleshooting.

If you think the problem is on the control panel, we repair these nationwide by mail for $39.95 postpaid.

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